Primary Care Medical Assistant (Crystal)

About the role

The Primary Care Medical Assistant will support physicians and advanced practice clinicians in a primary care setting, focusing on efficient patient care, communication, and outcomes.

Responsibilities

• Rooming patients with efficiency, embodying "Her, first" values.
• Schedule patient appointments promptly after clinic visits, or via phone or portal.
• Absorb and complete patient portal setup at the end of each visit.
• Ensure all forms, consents, and billing requests are reviewed and completed by patients.
• Protect patients' rights by adhering to HIPAA guidelines and maintaining confidentiality.
• Obtain blood samples via venipuncture, requiring phlebotomy skills.
• Enter data into the Electronic Medical Record (EMR), preparing it for the visit with upcoming or overdue preventative maintenance flags including immunizations and screenings.
• Review and update patients' medication lists, prepare medication orders for refills and signatures by the provider.
• Measure and record patient vital signs in the EMR.
• Prepare examination rooms and assist providers with exams, procedures, and medical treatments as needed.
• Clean and disinfect examination rooms following patient visits.
• Handle incoming phone calls, check-in patients, gather necessary information to file and update patient records.
• Engage in proactive chronic disease management and population health activities, such as pulling reports for patient populations needing improved condition control, reviewing medications, and encouraging patients to come in for visits.
• Administer intramuscular injections and medications as ordered.
• Transmit patient prescription refills as directed.
• Communicate effectively with providers about patient care opportunities and needs.
• Manage inventory of supplied and medical equipment, order supplies as needed.

Requirements

• Active Medical Assistant certification or diploma.
• Training in phlebotomy is required.
• Concierge-level customer service and work ethic.
• A high level of professionalism and confidentiality.
• Excellent interpersonal skills.
• Ability to work effectively in an innovative, fast-paced environment.
• Must be highly organized and detail-oriented.
• Ability to communicate clearly and effectively both verbally and in writing with patients, clinical care team, and external parties.

Qualifications

• Passage of the pre-employment drug screen.
• Passage of the pre-employment background check.
• Eligibility and completion of employee references.
• Proof of US Citizenship or Eligibility to Work in the US with a permanent resident card.