Primary Care Coach, Transitional Care Support, FT, 8:30A-5P

About the role

The BHMG Primary Care Coach acts as a liaison between patients, physicians and the care team of the Baptist Health Medical Group. This position assists patients and their families by providing care management, ensuring timely consultations and diagnostic appointments, providing educational information regarding diagnosis, treatment, community resources, referrals and any other assistance needed in order to ensure patients are receiving the maximum benefits from medical care. In collaboration with the patient's primary care provider, the Primary Care Coach will assist patients with basic health education regarding chronic diseases, finding ways to take their daily medications, increase their physical activity, set and meet goals to improve their health.

Responsibilities

• Act as liaison between patients, physicians, and the care team.
• Assist patients and families with care management.
• Ensure timely consultations and diagnostic appointments.
• Provide educational information regarding diagnosis, treatment, community resources, referrals, and other assistance.
• Collaborate with the primary care provider to deliver basic health education on chronic diseases.
• Support patients with medication adherence strategies.
• Encourage and assist with increased physical activity.
• Help patients set and meet health improvement goals.

Qualifications

• Acceptable education: High School diploma, certification, GED, training, or equivalent experience.
• Required license/certification: Basic Life Support.
• Preferred certifications: Medical Assistant and Pediatric Advanced Life Support.
• Professional, detail‑oriented team player with effective interpersonal communication skills.
• Confidentiality must be maintained.
• Proficient in computer applications and typing skills.
• Experience with Electronic Medical Record systems preferred.
• Bilingual preferred.
• Completion of the BHMG Health Coach educational program and passing the test within 6 months of employment.
• Minimum of 3 years of relevant experience.

Benefits

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources that go beyond traditional benefits.
• Wellness program that can help employees eliminate their medical plan deductible, reducing out‑of‑pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.

Pay

Estimated salary range: $51467.14 - $66907.28 / year depending on experience.