Care Transition Coach

About the role

The Care Transition Coach (CTC) makes essential contributions to the achievement of the Organization’s objectives as a field-based business development representative. This position is responsible for educating hospital staff about home infusion services, collaborating with referral sources, and developing professional relationships with health care providers.

Responsibilities

• Educate hospital staff about home infusion services and help identify when home infusion is an optimal solution for individual patients.
• Collaborate with referral sources in the process of providing coordinated quality home based services for patients.
• Maintain knowledge necessary to serve as an educational resource for referral sources regarding product and payor coverage for infusion therapy, enteral therapy, and durable medical equipment.
• Develop and maintain relationships with referral sources including but not limited to Care Coordinators, Managed Care case managers, physician offices, etc., regarding Infusion services.
• Support marketing efforts and meet or exceed established monthly admission targets as provided by their manager and determined by the branch monthly budget.
• Follow referral of a patient to the organization and assist discharge coordinators in coordinating quality home care services for patients.
• Analyze eligibility for Infusion and provide general guidance in determining if a patient would benefit from Infusion.
• Explain Medicare and Medicaid guidelines, insurance plan benefits, financing options, and organizational policies, etc.
• Observe and report trends, changes, and identify new opportunities for business.
• Participate in Performance Improvement (PI) Program Coordination; including assisting with the overall development and implementation of the PI plan, assisting in the identification of goals and related patient outcomes, participation and reporting of activities and outcomes, development and implementation of corrective plans.

Requirements

• A high school diploma or equivalent.
• Three years of experience in home infusion admissions (preferred).
• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Multiple software programs including Windows-based programs.
• Medical Terminology.
• Customer service focused.
• Excellent training planning and polished presentation competencies.
• Excellent interpersonal, customer service, and persuasiveness competencies; listens, gains respect, develops trust and acceptance of ideas; able to assertively build a network of referrals.
• Strong assessment critical thinking, judgment, creativity, and decision-making skills.
• Knowledge of home care regulations.
• Able to provide own transportation.

Qualifications

• High school diploma or equivalent.
• Three years of experience in home infusion admissions (preferred).
• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Multiple software programs including Windows-based programs.
• Medical Terminology.
• Customer service focused.
• Excellent training planning and polished presentation competencies.
• Excellent interpersonal, customer service, and persuasiveness competencies; listens, gains respect, develops trust and acceptance of ideas; able to assertively build a network of referrals.
• Strong assessment critical thinking, judgment, creativity, and decision-making skills.
• Knowledge of home care regulations.
• Able to provide own transportation.

Skills

• Strong written and verbal communication skills.
• Excellent organizational and time management skills.
• Multiple software programs including Windows-based programs.
• Medical Terminology.
• Customer service focused.
• Excellent training planning and polished presentation competencies.
• Excellent interpersonal, customer service, and persuasiveness competencies; listens, gains respect, develops trust and acceptance of ideas; able to assertively build a network of referrals.
• Strong assessment critical thinking, judgment, creativity, and decision-making skills.
• Knowledge of home care regulations.
• Able to provide own transportation.

Benefits

Comprehensive health insurance package offered, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off, tuition reimbursement, and retirement plan benefits including, but not limited to, 401(k), 403(b), and other defined benefits offerings.

Pay

$18.15 - $25.63 /hour

Schedule

Monday - Friday (8:00 AM - 5:00 PM)

Travel

Yes, 50% of the Time