Pricing & Account Manager (International)

About the role

The Pricing & Account Manager at Rove Travel is responsible for managing the performance communication, expectations, and retention of a portfolio of Rove properties. They also drive the pricing decisions that determine the competitiveness and profitability of each property.

Responsibilities

• Proactively communicate pricing changes, occupancy trends, and market conditions to owners in a clear, consultative manner.
• Conduct regular performance reviews, translating revenue data into actionable insights and managing owner expectations with transparency.
• Collect and channel owner feedback to internal teams; close the loop with owners on resolutions and follow-throughs.
• Navigate difficult conversations — underperformance, pricing disagreements, policy updates — with professionalism and empathy.
• Partner with Sales, Launch, and Operations to ensure smooth onboarding for new owners and strong continuity throughout the property lifecycle.
• Work closely with the senior leadership team to share market feedback and contribute to broader owner retention strategy.
• Own dynamic pricing across your assigned portfolio — monitor market comps, adjust rates proactively, and manage availability to drive occupancy and revenue.
• Work closely with the Launch team to price new properties competitively from day one and fill homes immediately upon first availability.
• Identify pricing opportunities and risks across markets and act quickly to capitalize or course-correct.
• Conduct ongoing market research to ensure Rove properties remain competitive and well-positioned across all channels.
• Quickly respond to data and feedback to improve occupancy, market performance, and team workflows.
• Create and maintain accurate, high-converting property listings across all Rove markets and booking channels.
• Write compelling listing descriptions that effectively merchandise each property and reflect Rove's brand voice.
• Optimize photo selection and ordering to improve conversion across platforms.
• Conduct quality audits for grammar, style, and accuracy; perform periodic content refreshes to improve listing performance and set accurate guest expectations.
• Collaborate with the Sales team to onboard new booking channels and develop supporting SOPs.

Requirements

• Proven experience in account management, customer success, or owner relations — ideally in hospitality, STR, or real estate.
• Hands-on experience with pricing strategy and revenue management; familiarity with dynamic pricing tools (Wheelhouse, PriceLabs, AirDNA, etc.) strongly preferred.
• Excellent communication and relationship management skills — able to deliver difficult news diplomatically and build long-term owner trust.
• Analytically minded with the ability to interpret performance data and translate it into clear, owner-facing narratives.
• Strong writing and editing skills with attention to detail and brand consistency.
• Self-motivated and organized; capable of managing a broad owner portfolio with minimal oversight.
• Proficiency in Google Sheets, Excel, and PMS platforms (Guesty, etc.).

Qualifications

• Bachelor's degree in Hospitality, Business, Real Estate, or a related field preferred.
• Bonus points for direct experience managing STR or hotel owner/investor relationships, knowledge of Airbnb, VRBO, and other OTA platforms, prior people management experience, and start-up or high-growth company background.