Prestige Watchmaker

About the role

Carry out partial, exchange and traditional service on Prestige Brand watches, in accordance with specific brand guidelines and standards.
Organize and manage allocated work to ensure they are completed within the required department Service Level Agreements (SLA)
Identify and order required spare parts
Maintain clear communication between yourself, your supervisor and the technical administration team of any potential issues or delays in the workflow
Work in coordination with the rest of the team to ensure smooth operations (maintain equipment and tools, order consumables)
Ensure all required services for the customer have been carried and the watch is ready to wear

Responsibilities

• Carry out partial, exchange and traditional service on Prestige Brand watches, in accordance with specific brand guidelines and standards
• Organize and manage allocated work to ensure they are completed within the required department Service Level Agreements (SLA)
• Identify and order required spare parts
• Maintain clear communication between yourself, your supervisor and the technical administration team of any potential issues or delays in the workflow
• Work in coordination with the rest of the team to ensure smooth operations (maintain equipment and tools, order consumables)
• Ensure all required services for the customer have been carried and the watch is ready to wear

Requirements

We are looking for committed and passionate Prestige watchmakers with a serious eye for quality to join us and play a pivotal part in our customer’s experience.

Qualifications

• Impeccable attention to detail and ability to clearly follow and where needed, switch between detailed instructions
• Experience of working towards set targets
• A self-motivated individual who is able to deliver high standards of quality, in line with Brand standards
• A strong interest in continuing and developing a long-term career with the Swatch Group

Skills

• WOSTEP/BHI certification, or equivalent
• Relevant accreditation/s and specific training from a luxury watch brand/s, Omega is desirable, but not essential

Benefits

We are happy to offer a competitive comprehensive benefits package that includes:

• Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year of employment
• 18 PTO days per year, 23 PTO after 5 years
• 7 days per year of extended paid time off for medical, parental and military leave
• Holiday pay
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential
• $500 Employee Referral Bonus program

Pay

Competitive comprehensive benefits package

Schedule

Immediate participation in the 401(k) and 100% vested employer match after one year of employment