Watchmaker

About the role

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. The Watchmaker at Fashionphile plays a vital dual role combining authentication expertise with hands-on repair capabilities. This position goes beyond traditional watchmaking; our Watchmaker is a key quality-control facilitator, responsible for verifying the authenticity of luxury timepieces, performing repairs and servicing, and ensuring every watch that passes through our doors meets Fashionphile's high standards before reaching our customers. This role also requires occasional customer-facing interaction, supporting our showroom teams and providing expert guidance to both internal staff and clients.

Responsibilities

• Authenticating and assessing all timepieces, verifying all components, serial numbers, and conditions. Includes full inspection and quality control checks.
• Performing repairs, including battery replacements, movement replacements, link adjustments, and full services of mechanical, automatic, quartz, and chronograph watches.
• Evaluating timepieces that require more extensive work and coordinating with appropriate vendors as needed.
• Assisting in developing Authentication Training Guides and supporting the training of authentication team members and other departments.
• Assisting retail teams with watch adjustments and sizing, supporting CX teams with watch-related inquiries, and engaging professionally with customers when needed.

Requirements

• High School or GED
• Graduate Watchmaker, WOSTEP, AWCI, SAWTA or equivalent
• Minimum two years recent experience in the watchmaking field
• Customer service, sales or some customer interaction experience
• Experience repairing mechanical, quartz, automatic and chronograph watches
• Excellent vision or corrected vision
• Excellent time management and organizational skills
• Exceptional attention to detail
• Ability to maintain a clean and organized workspace
• Ability to handle unique and complex situations
• Proficient at working with technology

Benefits

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long-Term Disability Insurance
• Employee Discount

Pay

FASHIONPHILE reasonably expects the range to be $65-85K for this position. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience.