Watchmaker
Swatch Group · Miami, FL · 1 wk ago
On-siteCustomer ServiceFull-time
About the role
The Watchmaker will be part of a dynamic and growing team responsible for the watch repairing process, from servicing the movement to preparing and assembling the case.
Responsibilities
- Full service on movements: movement dismantling, replacement/fixing of broken parts, cleaning, reassemble, rate check and adjustment
- Able to perform technical repair and service on multiple brands according to guidelines established by BrandAnalyze and take decisions to define proper methodology to repair the movement
- Use or develop adequate tools or processes to correct issues that can arise during the repair process
- Work in coordination with the rest of the team to ensure smooth operations (maintain equipment and tools, order consumables)
- Ensure all required services for the customer have been carried out and the watch is ready to wear
Requirements
- For partial repair, watchmaking apprenticeship or Basic Certificate in Watch Repair TAFE course
- For complete repair, completion of a watchmaking apprenticeship with satisfactory results
- For specialist repair, specialist knowledge of complicated movements or completion with satisfactory results of a post-apprenticeship course, such as WOSTEP (Watchmakers of Switzerland Training and Education Programme)
Qualifications
- Team player
- Good communication skills
- Drive for excellence
- Customer Service focus
- Ability to cope under pressure in a busy environment
- Enthusiastic and self-motivated
Skills
- Technical repair and service on multiple brands
- Knowledge of various watch movements (mechanical, quartz, chronographs)
- Use of appropriate tools and processes for repair
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance
- Immediate participation in the 401(k) with 100% vested employer match after one year of employment
- 18 PTO days per year, 23 PTO after 5 years
- 7 days per year of extended paid time off for medical, parental, and military leave
- Holiday pay
- Company paid life insurance and Long Term Disability
- Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
- Employee product discount
- Internal transfer and growth potential
- $500 Employee Referral Bonus program
Pay
Competitive salary commensurate with experience
Schedule
Full-time position