Jobs · Customer Service · Florida

Watchmaker

Swatch Group · Miami, FL · 1 wk ago
On-siteCustomer ServiceFull-time

About the role

The Watchmaker will be part of a dynamic and growing team responsible for the watch repairing process, from servicing the movement to preparing and assembling the case.

Responsibilities

  • Full service on movements: movement dismantling, replacement/fixing of broken parts, cleaning, reassemble, rate check and adjustment
  • Able to perform technical repair and service on multiple brands according to guidelines established by BrandAnalyze and take decisions to define proper methodology to repair the movement
  • Use or develop adequate tools or processes to correct issues that can arise during the repair process
  • Work in coordination with the rest of the team to ensure smooth operations (maintain equipment and tools, order consumables)
  • Ensure all required services for the customer have been carried out and the watch is ready to wear

Requirements

  • For partial repair, watchmaking apprenticeship or Basic Certificate in Watch Repair TAFE course
  • For complete repair, completion of a watchmaking apprenticeship with satisfactory results
  • For specialist repair, specialist knowledge of complicated movements or completion with satisfactory results of a post-apprenticeship course, such as WOSTEP (Watchmakers of Switzerland Training and Education Programme)

Qualifications

  • Team player
  • Good communication skills
  • Drive for excellence
  • Customer Service focus
  • Ability to cope under pressure in a busy environment
  • Enthusiastic and self-motivated

Skills

  • Technical repair and service on multiple brands
  • Knowledge of various watch movements (mechanical, quartz, chronographs)
  • Use of appropriate tools and processes for repair

Benefits

  • Comprehensive benefits package including medical, dental, and vision insurance
  • Immediate participation in the 401(k) with 100% vested employer match after one year of employment
  • 18 PTO days per year, 23 PTO after 5 years
  • 7 days per year of extended paid time off for medical, parental, and military leave
  • Holiday pay
  • Company paid life insurance and Long Term Disability
  • Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
  • Employee product discount
  • Internal transfer and growth potential
  • $500 Employee Referral Bonus program

Pay

Competitive salary commensurate with experience

Schedule

Full-time position

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