President of SyncLync-North America

Position Overview

The President of SyncLync is responsible for leading the North America division as the General Manager, with full accountability for profit and loss (P&L). This role provides overall leadership for the business, including sales, marketing, customer service, and distribution operations, ensuring strong alignment with global strategy and disciplined regional execution.

Responsibilities

• Business Leadership & P&L Ownership

• Lead and manage the North America SyncLync business with full P&L responsibility, including revenue, expenses, and profitability.
• Establish and execute strategic business plans, budgets, and forecasts aligned with global objectives.
• Monitor financial performance, identify risks and opportunities, and take corrective action to achieve targets.
• Ensure compliance with corporate financial policies, controls, and reporting requirements.

• Sales & Market Development

• Drive revenue growth through execution of sales strategy, channel development, and customer engagement.
• Identify and pursue new market opportunities, partnerships, and distribution channels.
• Establish and monitor sales targets with clear accountability across the organization.
• Maintain strong relationships with key customers, distributors, and partners.

• Oversee regional marketing strategy in alignment with global brand direction.
• Ensure effective product positioning, market presence, and demand generation activities.
• Maintain consistent and professional brand representation in the North American market.

• Lead the customer service function to deliver a high-quality, consistent customer experience.
• Establish service standards, KPIs, and performance expectations for customer satisfaction and responsiveness.
• Drive continuous improvement in service delivery, issue resolution, and customer retention.
• Address escalated customer concerns and ensure timely resolution.
• Leverage customer feedback and insights to inform operational and commercial decisions.

• Oversee operational execution, including order fulfillment and distribution performance.
• Ensure effective logistics, inventory management, and operational efficiency.
• Identify opportunities to improve processes and reduce operational risk.

• Provide leadership and direction to the North America team, fostering accountability and performance.
• Develop talent, build organizational capability, and support succession planning.
• Promote a culture of collaboration, transparency, and results-driven execution.
• Ensure alignment between the regional team and global leadership priorities.

• Serve as the primary liaison between North America operations and Global SyncLync leadership.
• Partner with global teams on strategic initiatives while ensuring effective local execution.
• Collaborate with shared services (finance, HR, operations) to support business needs.

Education

• Bachelor’s degree in Business, Marketing, or related field required.
• MBA preferred.

Experience

• 12+ years of progressive leadership experience, including senior-level general management or business unit leadership.
• Prior industry experience is required, with deep subject-matter expertise in the hearing instrument or audiology industry and a comprehensive understanding of market dynamics, customer expectations, and competitive landscape.
• Proven ability to leverage industry insight to drive strategic decision-making, guide business direction, and make sound, high-impact recommendations at the executive level.
• Demonstrated experience with full P&L ownership and financial accountability.
• Experience leading customer-facing functions, including customer service or customer experience teams.
• Experience working in a global or matrixed organization strongly preferred.

Other Requirements

• This role may require 25% or more travel, including visits to customers, tradeshows, partners, and satellite office locations.
• A valid driver’s license is required for local travel.
• Position will be subjected to pre-employment and annual motor vehicle record (MVR) checks. Must be able to successfully pass MVR checks to drive on behalf of the company.

Benefits

• We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Product discounts
• Wellness programs