Prescription Experience Specialist

About the role

This position focuses on improving the prescription journey for providers and patients by managing prior authorizations, insurance plans, pharmacies, and affordability programs. Key responsibilities include owning the end-to-end prescription experience, navigating complex cases, and providing high-touch customer support.

Requirements

• Experience in analytical problem-solving and operational discipline
• Strong client-facing or customer-facing experience, with confidence in communication by phone, email, and text
• Healthcare or medical experience, including backgrounds such as medical assisting, pre-med, healthcare support, or related fields
• Ability to manage a varied and growing caseload, prioritize competing demands, and independently organize a personal queue
• Strong attention to detail and commitment to maintaining high levels of accuracy
• Adaptability and sound judgment when workflows, priorities, or processes change
• Collaboration skills and the ability to coordinate effectively with multiple internal and external stakeholders
• Full-time, Monday through Friday, 9:00 AM–6:00 PM schedule

Benefits

• Work arrangement: Fully remote, full-time position
• Schedule: Monday through Friday, 9:00 AM–6:00 PM
• Career growth: Defined opportunities for strong performers to progress into Customer Success roles as the function scales
• Compensation: Salary based on qualifications, experience level, and geographic location
• Future incentives: The compensation structure may evolve to include a performance-based component as the program matures
• Meaningful impact: Opportunity to directly improve the prescription experience and help reduce administrative barriers for patients and providers
• Collaborative environment: Work across operational and customer-facing teams to resolve complex cases and continuously improve processes