Patient Experience Specialist

Traditional hospital setting focused on outpatient rehab in Jasper, IN.

About the role

We are looking for an energetic and customer service-driven Patient Experience Specialist to join our team. This full-time, in-office position holds front office responsibility within our patient settings. No previous experience is needed, but healthcare experience is ideal. This is a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry while being part of a growing, progressive, and supportive organization.

Responsibilities

• Scheduling and recapturing appointments, missing in-action patients, and proactively rescheduling appointments
• Registering patients (check-in/out) and ensuring all information is complete and accurate
• Coordinating with the patient and/or referring physician to obtain referrals
• Documenting referrals as directed in appropriate logs
• Scheduling initial evaluations and follow-up visits to yield optimal visits per treatment plan
• Verifying patient’s insurance in advance to ensure necessary prior authorizations by payors have been obtained
• Educating patients confidently about their coverage and payment responsibilities as it relates to therapy services
• Ensuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-covered
• Collecting all monies due prior to each visit, including co-payments, deductibles, co-insurance, and payments on statements
• Answering incoming telephone calls in a consistent and professional manner, with attention to detail
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel is unavailable
• Performing any other duties relating to the operations of the clinic as assigned by the Site Coordinator, Revenue Cycle Department, or Patient Experience Coordinator

Requirements

• High school diploma or GED
• At least one year of related experience and/or training (past medical office experience preferred but not required)
• Ability to stand, walk, and sit throughout the entire assigned shift
• High degree of professionalism in both written and verbal communication
• Strong computer skills, including proficiency with databases and Microsoft Office applications (Outlook, Word, PowerPoint, Excel)
• Ability to work both independently and in a team environment without constant supervision
• Ability to maintain confidentiality
• Ability to adapt, learn, and multitask in a fast-paced setting
• Authorized to work in the United States on a full-time basis without requiring current or future sponsorship for an employment visa

Benefits

• Opportunity for important work/life balance
• Monthly bonus potential
• Paid time off (PTO) and paid holidays
• Robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
• Health improvement plan opportunities to lower premium costs
• Free use of the ProCare HealthSpot medical clinic for insured employees and dependents (includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications)
• Company-sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) and ROTH 401(k) savings plans with company match and auto-enrollment after probationary period
• Opportunities for growth and advancement

Schedule

8:00 AM – 4:45 PM, Monday through Friday

About ProgressiveHealth

ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services, including on-site medical, injury prevention, health improvement, and rehabilitation management solutions. We are dedicated to delivering superior care and improving both patient and client outcomes. With over 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth continues to expand the number of client partners it serves and the lives it impacts.