Prescriber Medical Administrative Assistant (PMAA)

At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As part of our clinical support team, you'll provide exceptional customer service and administrative support to ensure high-quality work standards.

Responsibilities

• Answer phone calls professionally, respond to voicemails in a timely manner, and use available technologies to communicate with patients.
• Guide patients through troubleshooting for company technology, including telehealth applications and portals.
• Process medication prior authorizations.
• Support providers with administrative duties such as document preparation, correspondence, phone calls, and completion of required forms.
• Answer general questions about the practice and services provided.
• Collaborate with team members and locations to provide excellent customer service and resolve patient issues.
• Coordinate care between patients and providers.
• Manage patient scheduling, collect patient financial responsibility, relay financial information, and update insurance details.
• Complete documentation in EMR accurately and professionally.
• Provide administrative support to providers, facilitate patient-provider coordination, and assist with regulatory compliance and licensure maintenance.
• Follow processes for supporting medication refill requests.
• Train new team members as needed.
• Track completion of required paperwork for patient files.
• Follow processes for on-site medication handling.
• Potentially be trained in Interventional Treatment support.
• Maintain dependable attendance and provide timely notification of tardiness or absence.
• Support clinicians and prescribers in managing waitlists.
• Maintain a professional dress code (business casual).
• Ensure all work complies with applicable state and federal regulations.
• Attend trainings and required meetings.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Desire to perform thorough work in a fast-paced environment; detail-oriented, highly organized, and strong time management skills.
• Ability to maintain a professional appearance and demeanor while interfacing well with patients and teammates in a mental health setting.
• Excellent communication skills (written and verbal) and ability to work well in a team, especially in stressful situations.
• Patient, empathetic attitude; adaptable and flexible.
• Computer skills, including familiarity with Microsoft applications.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Ability to maintain patient confidentiality and protect operations.
• Customer service skills and adherence to practice policies and procedures.
• Ability to complete other office tasks as needed.
• CPR certified or willing to become certified through an accredited program within 6 months of start.

Qualifications (Preferred)

• Experience as a Medical Assistant.
• Experience in a medical office or call center.
• Experience verifying insurance, obtaining pre-authorizations, and scheduling for multiple providers.
• Familiarity with HIPAA regulations.
• Experience with EMR (electronic medical records), medical terminology, and a basic understanding of clinical pharmacology.
• Data entry skills.
• Experience working with patients suffering from anxiety and depression.
• Exceptional interpersonal, rapport-building, and active listening skills.

Benefits

• Competitive compensation and a wide range of benefits, including medical, dental, vision, and low-cost virtual care.
• Dependent and domestic partner coverage.
• 401K and financial security support.
• Continuous learning and career growth in a nurturing environment.
• Comprehensive onboarding and ongoing educational resources.

Pay

The hourly compensation range for this role is $20 – $23. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities.