Prescriber Medical Administrative Assistant (PMAA)

At New Directions Mental Health, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities.

About the role

As a Prescriber Medical Administrative Assistant (Medical Assistant), you'll be an essential part of our clinical support team. You’ll provide support for our clients as well as our team members, handling client calls, answering questions, finding solutions to issues, scheduling, addressing concerns or complaints, and providing essential information. You’ll thrive in a fast-paced, collaborative environment while maintaining professionalism, compassion, and composure.

Responsibilities

• Answer phones and handle client calls, providing professional, accurate, and satisfactory answers to questions and concerns.
• Guide clients through troubleshooting for telehealth appointments.
• Call insurance for prior authorization and copay information.
• Assist providers with administrative tasks and answer general questions about the practice and services.
• Coordinate care between clients and providers.
• Schedule client appointments.
• Call in prescriptions to the pharmacy as needed and work on medication prior authorizations.
• Collaborate with other team members and locations to provide excellent customer service.
• Help train new team members as needed.
• Prepare client files for providers.
• Own and manage the medication logbook and download the prescription monitoring report daily for review.
• Support therapists and psychiatric providers in managing waitlists.
• Maintain a professional dress code at all times.
• Assist with coordinator coverage when short-staffed.
• Order and maintain all office supplies.
• Work with and support Clinical Directors and RDO on new initiatives and rollouts.
• Help train new employees and orient new staff.
• Ensure all office processes and policies are followed.
• Work closely with RDO on overall site management.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
• Patient, empathetic, adaptable, and flexible attitude.
• Strong time management, organizational, and detail-oriented skills.
• Computer skills, including familiarity with Google Drive.
• Phone skills, including experience with complex or multi-line phone systems.
• Ability to maintain client trust and protect operations by keeping client care information confidential.
• Desire to perform thorough work in a fast-paced environment.
• Professional appearance and demeanor, with the ability to interface well with clients and teammates in a mental health setting.
• Customer service skills.

Benefits

• Competitive compensation and a wide range of benefits, including medical, dental, vision, and low-cost virtual care.
• Dependent and domestic partner coverage.
• 401K retirement plan.
• Comprehensive onboarding and ongoing educational resources tailored to your role.
• Collaborative environment that celebrates team success and continuous learning.
• Opportunity to play a pivotal role in reshaping behavioral health and directly improving clients' lives.

Pay

The hourly compensation range for this role is $20 – $24. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities.