Prescriber Medical Administrative Assistant (PMAA)

At Northeast Health Services, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As part of our clinical support team, you'll provide exceptional customer service and administrative support to ensure the highest quality work standards.

Responsibilities

• Answer phone calls professionally, respond to voicemails in a timely manner, and use available technologies to communicate with patients.
• Guide patients through troubleshooting for company technology, including telehealth applications and portals.
• Process medication prior authorizations.
• Support providers with administrative duties such as document preparation, correspondence, phone calls, and completion of required forms.
• Answer general questions about the practice and services provided.
• Collaborate with team members and locations to provide excellent customer service and resolve patient issues.
• Coordinate care between patients and providers.
• Manage patient scheduling, collect patient financial responsibility, relay financial information, and obtain insurance updates.
• Complete documentation in EMR in a timely, accurate, and professional manner.
• Provide administrative support to providers, facilitate patient-provider coordination, and assist with regulatory compliance and licensure maintenance.
• Follow processes for supporting medication refill requests.
• Help train new team members as needed.
• Track completion of required paperwork for patient files.
• Follow processes for on-site medication handling.
• Potentially be trained in Interventional Treatment support.
• Maintain dependable attendance and provide timely notification of tardiness or absence.
• Support clinicians and prescribers in managing waitlists.
• Maintain a professional dress code (business casual) at all times.
• Ensure all work complies with applicable state and federal regulations.
• Attend trainings and required meetings.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Desire to perform thorough work in a fast-paced environment; detail-oriented, highly organized, and strong time management skills.
• Ability to maintain a professional appearance and demeanor, and interface well with patients and teammates in a mental health setting.
• Excellent communication skills (written and verbal) and ability to work well in a team, especially in stressful situations.
• Patient, empathetic attitude, and adaptable and flexible approach.
• Computer skills, including familiarity with Microsoft applications.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Ability to maintain patient confidence and protect operations by keeping patient information confidential.
• Customer service skills and ability to create a safe, productive work environment while adhering to practice policies.
• Ability to complete other office tasks as needed.
• CPR certified or willing to become certified through an accredited program within 6 months of start.
• Experience as a Medical Assistant (Preferred).
• Experience in a Medical Office or call center (Preferred).
• Experience verifying insurance, obtaining pre-authorizations, and scheduling for multiple providers (Preferred).
• Familiarity with HIPAA regulations (Preferred).
• Experience with EMR (electronic medical records), medical terminology, and a basic understanding of clinical pharmacology (Preferred).
• Data entry skills (Preferred).
• Experience working with patients suffering from anxiety and depression (Preferred).
• Exceptional interpersonal, rapport-building, and active listening skills (Preferred).

Benefits

• Competitive compensation and a wide range of benefits, including medical, dental, vision, and low-cost virtual care.
• Dependent and domestic partner coverage.
• 401K and financial security support.
• Opportunities for continuous learning and career growth in a nurturing environment.
• Comprehensive onboarding and ongoing educational resources tailored to your role.

Pay

The hourly compensation range for this role is $20 – $23. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities.