Prescriber Medical Administrative Assistant (PMAA)

About the Role

As a Prescriber Medical Administrative Assistant (Medical Assistant) at Northeast Health Services, a member of Transformations Care Network (TCN), you'll be an essential part of our clinical support team. You will provide exceptional customer service to ensure the highest quality work standards are achieved and maintained according to practice policies and procedures.

You must possess superior customer service skills and professionalism, the ability to multi-task, and be conscientious and compassionate toward clients and staff. You will work as part of a cohesive team in a fast-paced environment while protecting sensitive information, complying with HIPAA at all times, and maintaining composure during stressful situations.

Responsibilities

• Answer phone calls in a professional manner and respond to voicemails in a timely manner; utilize other technologies as they become available to communicate with patients.
• Guide patients through troubleshooting for company technology such as telehealth applications and portals.
• Process medication prior authorizations.
• Support providers with various administrative duties including document preparation, written and electronic correspondence, phone calls, and completion of required forms and paperwork.
• Answer general questions about the practice and services provided.
• Collaborate with other team members and locations to provide excellent customer service in a timely, accurate, thorough, and professional manner to resolve patient issues.
• Coordinate care between patients and providers.
• Manage patient scheduling needs and provide general information and support, including collecting patient financial responsibility, relaying financial information, and obtaining insurance updates when requested.
• Complete documentation in EMR in a timely, accurate, and professional manner.
• Provide administrative support to providers, facilitate patient-provider coordination, and assist with regulatory compliance and licensure maintenance.
• Follow the processes for supporting medication refill requests.
• Help train new team members as needed.
• Track completion of required paperwork for patient files for providers.
• Follow processes for on-site medication handling.
• Potentially be trained in Interventional Treatment support.
• Maintain dependable attendance in accordance with agreed-upon work schedule; provide timely notification of tardiness or absence.
• Help support clinicians and prescribers on managing waitlists.
• Maintain a professional dress code at all times (business casual).
• Complete all work in compliance with applicable state and federal regulations.
• Attend trainings and required meetings.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Desire to do a thorough job in a fast-paced environment; must be detail-oriented, highly organized, and have strong time management skills.
• Ability to maintain a professional appearance and demeanor and interface well with patients and teammates in a mental health setting.
• Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
• Patient and empathetic attitude as well as adaptable and flexible.
• Computer skills, familiarity with Microsoft applications.
• Phone skills, including familiarity with complex or multi-line phone systems.
• Maintain patient confidence and protect operations by keeping patient information confidential.
• Customer service skills.
• Ability to create a safe, productive work environment while adhering to practice policies and procedures.
• Ability to complete other office tasks as needed.
• CPR certified or willing to become certified through an accredited program within 6 months of start.

Preferred Qualifications

• Experience as a Medical Assistant.
• Experience in a Medical Office or call center.
• Experience verifying insurance, obtaining pre-authorizations, and scheduling for multiple providers.
• Familiarity with HIPAA regulations.
• Experience with EMR (electronic medical records), medical terminology, and a basic understanding of clinical pharmacology.
• Data entry skills.
• Experience working with patients who are suffering from anxiety and depression.
• Exceptional interpersonal, rapport-building, and active listening skills.

Benefits

• Competitive compensation and a wide range of benefits, including medical, dental, vision, and low-cost virtual care.
• Dependent and domestic partner coverage.
• 401K and financial security support.
• Comprehensive onboarding and ongoing educational resources tailored to cultivate your talents.

Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care. Embrace a journey of continuous learning guided by seasoned professionals, fostering your career growth in a nurturing environment. Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives. Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.

Pay

The hourly compensation range for this role is $20 – $23. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role.