Premiums Receivable Specialist (Long-Term Temporary)

Responsibilities

• Timely processing of daily, weekly, and monthly reconciliation reports
• Logged into an ACD call group answering and responding to a variety of inquiries relating to billing questions and disputes
• Partner with IT to identify and correct billing system transactional errors on a timely basis
• Achieve a high degree of customer satisfaction for internal and external billing inquiries
• Provide understanding, interpretation, and communication on the financial impact of processing and billing transactions to internal associates
• Continuously improve on collecting past due premiums
• Analyze daily transactional errors and their effect on billing to recommend solutions
• Work closely with underwriters, customer service representatives, and market managers to resolve billing discrepancies
• Monitor and update billing information relating to SECURA’s agency and direct billed billing systems
• Other duties as assigned

Qualifications

• ESSENTIAL: Ability to work in a fast-paced environment
• Excellent computer skills
• Organized, decisive and detailed focused
• Analytical, including problem solving
• Maintaining constructive relationships with peers and managers inspires teamwork
• Interpersonal skills include written and verbal communication, listening and excellent customer service
• Responsible, trustworthy and professional when dealing with internal and external customers

Preferred

• High school diploma or general education degree (GED) required
• Associate's degree or equivalent from two-year college or technical school desired
• Introductory insurance coursework desired
• Two years related; successful customer service experience desired
• Certificate in General Insurance desired
• Understanding of insurance policy language and endorsements desired
• Basic understanding of the independent agency distribution system
• Basic knowledge of SECURA’s new and renewal business processing