Premium Suite Attendant | Part-Time | Tyson Events Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About the role

The Premium Suite Attendant is responsible for serving guests in the suites. The Premium Suite Attendant must be personable and able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need.

This role pays an hourly rate of $14.00 and is tip eligible.

Responsibilities

• Assist with the setup of food service areas within specific suites and party zone areas based upon pre-order.
• Ensure all assigned suites are set prior to event based upon communication received of orders.
• Organize and prepare events in assigned locations.
• Assist in closing out financials per event and ensure correct billing takes place.
• Monitor and maintain food quality.
• Follow all company policies and procedures, uphold safety and sanitation standards, and ensure a positive atmosphere for team members and guests.
• Monitor and enforce safe alcohol policies and procedures.
• Monitor and maintain inventory control and product requisition fulfilling.
• Have full knowledge of food and beverage menu items and accompaniments.
• Supervise the service of beverages to guests, including alcoholic beverages.
• Check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Observe guests to respond to any additional requests.
• Ensure suites have all necessary serving ware.
• Maintain sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Assure that the location equipment is operable and clean prior to the start of the event.
• Recognize guests that are visibly intoxicated and take action to cut off alcohol to such individuals.
• Perform all other duties as assigned by the managers and supervisors.

Requirements

• Previous experience in a high-volume food service role is preferred.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

Benefits

• 401(k) Savings Plan and 401(k) matching.