Premium Suite Attendant | Part-Time | Rio Rancho Event Center

About the Company

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of world-class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

About The Venue

The Rio Rancho Events Center (RREC), located in Rio Rancho, New Mexico, is a 7,000-seat multi-purpose facility opened in October 2006. The RREC leads among venues in New Mexico and is home to the New Mexico Runners Major Arena Soccer League team. With 165,000 square feet of extended floor space, the venue hosts concerts, sporting events, family shows, conferences, banquets, and cultural programs. The arena features a single concourse, 27 suites, 4 party suites, and a large club lounge. The Rio Rancho Events Center is owned by the City of Rio Rancho and managed by Oak View Group.

Responsibilities

• Assist in the setup of food service areas within specific suites and club areas based on pre-order.
• Ensure all assigned suites are set prior to the event based on communicated orders.
• Organize and prepare events in assigned locations.
• Assist in closing out financials per event and ensure correct billing.
• Monitor and maintain food quality, safety, and sanitation standards.
• Follow all company policies and procedures to ensure a positive atmosphere for team members and guests.
• Monitor and enforce safe alcohol policies and procedures, including checking IDs to verify minimum age requirements.
• Monitor and maintain inventory control and product requisition.
• Have full knowledge of food and beverage menu items and accompaniments.
• Supervise the service of beverages, including alcoholic beverages.
• Respond to guest requests and ensure suites have all necessary serving ware.
• Maintain sanitation, health, and safety standards in work areas.
• Ensure equipment is operable and clean prior to the start of the event.
• Recognize guests who are visibly intoxicated and take action to cut off alcohol service.
• Perform all other duties as assigned by managers and supervisors.

Requirements

• At least 1 year of experience working in a food & beverage or customer service role.
• Ability to communicate clearly and respectfully with employees, co-workers, volunteers, management, and guests.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit as required by the state of New Mexico.
• Ability to handle cash accurately and responsibly.
• Ability to perform basic math functions (addition, subtraction, multiplication, division, percentages) related to POS transactions, cash reconciliation, and product inventory.
• Excellent attendance and availability to work events as scheduled per business need.

Pay

This role pays an hourly rate of $14.00–$15.00 and is tip-eligible.

Benefits

• 401(k) Savings Plan
• 401(k) matching