Premium Seating & Services (Huntington Bank Pavilion)
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. These businesses power ticketing, promotion, and strategic music marketing programs that connect sponsors with millions of fans worldwide.
About the role
Huntington Bank Pavilion is seeking a VIP/Premium Seating & Services crew member to drive the premium hospitality experience. This role engages with seasonal clients who purchase VIP Club Access, season tickets, box seats, or premium seating for events. VIP crew members will be stationed throughout all VIP areas, assisting guests with questions, issues, or complaints.
Responsibilities
- Provide proper recognition to Live Nation Executives and VIPs to instill appreciation for their patronage
- Anticipate guests’ needs and deliver superior service
- Maintain a professional appearance and articulate communication, adapting to diverse audiences
- Observe and uphold the ambiance of the lounge or seating section
- Maintain contact with Manager, Bar Staff, and Servers regarding guest arrivals
- Assist all team members and communicate effectively to enhance guest experience
- Inform guests about supporting acts and headliner timing
- Serve as an information resource for guests in lounges and music areas
Requirements
- High School Diploma or equivalent
- Flexible schedule
- Ability to diffuse volatile situations with tact and diplomacy
- Strong verbal, organizational, and interpersonal skills
- Working knowledge of high-end restaurant operations, seating procedures, guest relations, and problem-solving
Pay
$16.60 USD hourly. Pay is based on market location, qualifications, skills, and experience.