Premium Manager

About the Role

Working as a Premium Manager, you are responsible for overseeing day-to-day operations for the Akins Ford Arena premium spaces. You will manage and lead a team of associates. You will be responsible for managing client relations, along with ensuring that the food offered to the customers is of superior quality.

Key Responsibilities

• Deliver exceptional guest service and hospitality in suites, clubs, and premium spaces.
• Ensure premium guests receive a consistent, high-quality experience.
• Resolve guest concerns and service issues promptly and professionally.
• Build relationships with suite holders, club members, and VIP guests.
• Conduct post-event follow-up and collect guest feedback.
• Oversee all suite and club operations before, during, and after events.
• Ensure spaces are set according to event requirements and service standards.
• Coordinate food and beverage service execution.
• Manage event-day logistics and staffing plans.
• Conduct venue walkthroughs and quality inspections.
• Recruit, train, coach, and develop frontline supervisors and hourly staff.
• Lead pre-shift meetings and communicate operational expectations.
• Monitor employee performance and provide ongoing feedback.
• Ensure adherence to service, safety, and sanitation standards.
• Foster a positive, guest-focused culture.
• Drive premium food and beverage sales.
• Monitor labor costs and scheduling efficiency.
• Manage budgets and departmental expenses.
• Analyze sales performance and identify revenue opportunities.
• Support promotions, upselling initiatives, and premium service programs.
• Complete operational reports and business recaps.
• Maintain accurate event documentation and records.
• Track performance metrics and guest feedback.
• Manage ordering systems and billing processes.
• Ensure compliance with company policies and procedures.
• Oversee inventory levels for food, beverage, supplies, and equipment.
• Ensure accurate requisitions and product ordering.
• Monitor product quality and presentation standards.
• Minimize waste and control costs.
• Conduct inventory audits as required.
• Partner with culinary, concessions, operations, sales, and facility teams.
• Communicate event requirements and service expectations.
• Participate in planning meetings for premium events.
• Coordinate with client representatives and venue stakeholders.
• Ensure compliance with health, safety, sanitation, and alcohol service regulations.
• Maintain cleanliness and organization of premium spaces.
• Enforce company policies and operational standards.
• Support emergency response procedures and incident reporting.
• Other duties as assigned.

Qualifications

• Minimum of Associate's Degree preferred.
• Two to four years fine dining restaurant management experience is required.
• Comprehensive food and wine knowledge. Applicant should be well versed on food and wine pairings.
• Requires operations management experience with purchasing knowledge.
• Excellent communication and computer skills are needed, including knowledge of MS Office products.
• ServSafe Certified preferred.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD&D
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Pay

Salary: $60,000

This response is AI-generated, for reference only.