Manager, Guest/Premium Service
Job Summary
Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community. We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.
About the role
Headquartered in downtown Phoenix, Player 15 Group is seeking an experienced and motivated Manager, Guest/Premium Service to join our team. In this high-impact role, you will support all facets of the Guest Experience for our Premium Services department, while playing a key role in broader department initiatives.
Responsibilities
- Create a best-in-class premium experience across all touchpoints, focusing on clubs, suites, and group spaces.
- Lead a group of 60+ part-time Premium Team Members and assist them with delivering exceptional service at all arena events (basketball games, shows, and concerts).
- Serve as Premium Manager on duty and coordinate with the Guest Services Managers to provide adequate leadership coverage for the entire team.
- Manage the Suites and Premium Clubs around the entire arena, including two levels of Suites (70+ Suites), Loge and Theater boxes, Party Suites, and (6) Premium Clubs.
- Collaborate with the current Premium Services Manager on the new Premium Experiences college program.
- Other duties as assigned.
Requirements
- Previous experience in a high-end hospitality or premium role.
- Previous experience managing a team and developing direct reports.
- A demonstrated passion for delivering exceptional guest service and building relationships.
- Experience working events (arena, stadium, theme parks) is preferred.
- High school diploma or GED.
- Bachelor’s degree in hospitality, management, or related field, or equivalent work experience.
- 3+ years in the Hospitality industry in a Premium Experience Leadership role.
Qualifications
- Competitive medical, dental, vision, life and disability coverage options.
- Paid vacation, sick time, volunteer time and company holidays.
- 401(k) plan with Player 15 Group match.
- Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more.
- Team swag throughout the year plus employee discounts at our Team Shop and online store.
- Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available.
- Access to amenities, including: Full fitness center with locker rooms and showers, indoor/outdoor basketball courts, Pickleball court, Golf simulator and putting green.
Skills and Experience
- Previous experience in a high-end hospitality or premium role.
- Previous experience managing a team and developing direct reports.
- A demonstrated passion for delivering exceptional guest service and building relationships.
- Experience working events (arena, stadium, theme parks) is preferred.
- High school diploma or GED.
- Bachelor’s degree in hospitality, management, or related field, or equivalent work experience.
- 3+ years in the Hospitality industry in a Premium Experience Leadership role.
Benefits
- Competitive medical, dental, vision, life and disability coverage options.
- Paid vacation, sick time, volunteer time and company holidays.
- 401(k) plan with Player 15 Group match.
- Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more.
- Team swag throughout the year plus employee discounts at our Team Shop and online store.
- Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available.
- Access to amenities, including: Full fitness center with locker rooms and showers, indoor/outdoor basketball courts, Pickleball court, Golf simulator and putting green.
Pay
Competitive compensation package based on experience and qualifications.
Schedule
Full-time position with flexible scheduling to accommodate event needs.