Manager Guest Services

About the role

Our Promise To You Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Location: 10925 NARCOOSSEE RD, ORLANDO, FL 32832

Responsibilities

• Coordinates select community partnerships and outreach efforts, including community food/toy drives and volunteer opportunities for hospital staff.
• Oversees the planning, development, and management of activities, budgets, policies, and procedures to ensure effective utilization of resources and maintain high-quality guest experiences.
• Manages the recruitment, orientation, coordination, and recognition of all volunteers, ensuring cooperation between volunteers and hospital staff.
• Oversees all onsite retail stores, develops plans to achieve revenue targets, manages merchandising, and trains and supervises staff and volunteers.
• Ensures compliance with state, federal, and accreditation requirements and promotes collaboration through open communication with employees, patients, physicians, visitors, and other personnel.

Skills

• Strong professional, organizational, and interpersonal skills to effectively relate with all guests and members of the healthcare team and help facilitate Hospital objectives. [Required]
• Effective communication (written/verbal), presentation and negotiation skills to effectively present information in a clear and concise manner and engage teams to achieve desired results. [Required]
• Highly customer and team oriented to support service excellence. [Required]
• Solid critical thinking, problem solving and time management skills. [Required]
• Highly detail and process oriented with effective planning, analysis and budgeting skills. [Required]
• Ability to work with computerized information systems. [Required]
• Demonstrates initiative, flexibility, integrity and diplomacy. [Required]
• Working knowledge of Federal, State and regulatory requirements [Required]

Qualifications

Education: Associate [Required]; Bachelor's [Preferred] in Business or related discipline (Business Administration, Marketing or related discipline).

Work Experience: 1+