Premium Experience Ambassador (Part-Time)

Summary

The Premium Experience Ambassador Team provides world-class service at Gainbridge Fieldhouse events. Primary responsibilities include enhancing the guest experience and offering customized service to Premium Ticket Holders, VIP guests, and other fans.

Essential Duties / Responsibilities

• Execute service and hospitality efforts for Premium Areas at Gainbridge Fieldhouse during Indiana Pacers and Indiana Fever home games, concerts, and events.
• Proactively engage with guests to improve their event experience through elevated service efforts and problem-solving skills.
• Maintain elevated levels of service throughout all interactions with guests in all club and premium spaces.
• Provide premium guests with appropriate wristbands for access into premium spaces and provide information about exclusive offerings and benefits.
• Communicate effectively with Premium Managers, fellow Ambassadors, building partners, and other operating divisions to deliver guest experiences and resolve complaints.
• Some Ambassadors may be required to scan tickets at premium space entry points with a company-issued ticket scanning device.
• Maintain a professional, clean, and organized work environment while adhering to ELEVATE Guest Experience Standards.
• Be punctual and present for each work shift in appropriate professional attire as specified during training.

Qualification Requirements

• Outgoing and personable demeanor with the ability to proactively engage with guests and make them feel welcomed and valued.
• Solid organizational skills, time management skills, and attention to detail.
• Strong verbal and written communication skills, with an emphasis on business writing.
• Ability to work independently and collaborate with others without supervision, be self-directed, and demonstrate initiative.
• Excellent ability to establish rapport with others and build strong interpersonal relationships.
• Display good judgment and quick decision-making skills.
• Demonstrate dependability by working all assigned shifts and arriving promptly at designated arrival time.
• Flexible availability and willingness to work extended hours (including nights, holidays, weekends, and on-call).

Education and/or Experience

• Minimum of two years of Customer Service, Hospitality, Retail, or related experience required.
• Experience working in a fast-paced environment with VIP or premium clientele is preferred.

Physical and Environmental Demands

• Regularly sit, stand, walk, move heavy objects, use a computer, use a 10-key calculator, use a telephone, speak, hear, and write.
• Noise level in the office work environment is usually moderate, and the noise level in Gainbridge Fieldhouse/game environment is usually loud.
• Stress level may become high during certain times of the year.