Premium Clubs Supervisor | Part-Time | CFG Bank Arena
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
About the role
The Premium Clubs Supervisor is responsible for overseeing the serving of guests in all Club areas. The Premium Clubs Supervisor must be personable and able to work in an ever-changing fast-paced environment. The Premium Clubs Supervisor will assist the Premium Manager with projects including training, inventory, and special events. The Premium Clubs Supervisor must maintain excellent attendance and be available to work events as scheduled per business need.
This role pays an hourly rate of $20.00-$22.00.
Responsibilities
- Responsible for supervising the setup of food & beverage service areas within clubs based on specific event needs
- Ensure quality and hospitality throughout all Premium Club areas
- Communicate between counterparts of the department
- Ensure organization and preparation of events
- Supervise team members on non-event and event days
- Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel
- Monitor and maintain food quality
- Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
- Maintain, resolve, and enforce cash handling policies and procedures
- Monitor and enforce safe alcohol policies and procedures
- Monitor and maintain inventory control and product requisition
- Have full knowledge of food and beverage menu items and accompaniments
- Supervise the service of beverages to guests, including alcoholic beverages
- Check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages
- Responsible for observing guests to respond to any additional requests
- Supervise the setup of club functions, including linens, dishware, glassware, and silverware
- Maintain sanitation, health, and safety standards in work areas
- Show demonstrated ability to meet the company standard for excellent attendance
- Assure that the location equipment is operable and clean prior to the start of the event
- Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
- Enforce all Oak View Group policies and procedures
- Practice excellent human resources skills regarding employee relations, corrective action, coaching, and counseling employees and complete all necessary HR-related paperwork
- Assist management team with projects including training, inventory, and special events
- All other duties as assigned by the managers and supervisors
Requirements
- 1-3 years’ experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education
- Ability to supervise the work of others
- Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations
- Ability to handle cash accurately and responsibly
- Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory
Benefits
- 401(k) Savings Plan and 401(k) matching