Premium Billing Associate

PURPOSE OF JOB

The purpose of this job is to perform routine Premium Billing activities. This position exists to assist the Premium Billing department with account activities while providing excellent customer service in line with Company Standards.

Essential Duties And Responsibilities

• Process premium billings.
• Produce accurate and timely billings in several billing applications.
• Calculate audit billings manually when necessary for accuracy.
• Provides premium billing services to customers.
• Reviews and responds to emails received by department group email account.
• Provides research on payroll reporting status, payments, cancellation/reinstatement status etc.
• Handles customers calls from agents and policyholders.
• Assists with reporting payroll and processing payments.
• References several systems to research policy information.
• Updates email contact and coordinates address changes.
• Processes letters, emails, and other items as requested.
• Manages data entry input in several applications making sure they are current and accurate.
• Manages cancellations and reinstatements notices as required.
• Performs departmental administrative tasks.

Education And Experience

• High School diploma or General Education Development (GED) required.
• Associate’s degree preferred.
• Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required.

CERTIFICATES, LICENSES, REGISTRATIONS

• No required.

Knowledge And Skills

• Knowledge of basic math and accounting concepts is required.
• Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred.
• Ability to understand and carry out simple instructions in standard situations.
• Customer service oriented with strong organizational skills and attention to detail.
• Works well independently and as part of a team.
• Ability to effectively present information to policyholders, agents, and internal parties.

Physical Requirements

• Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT

• This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

PAY RANGE

• The current range for this position is $19.58 - $30.88 This range is exclusive of fringe benefits and potential bonuses.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference.
• You will have a voice and feel a sense of belonging.
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match.
• Bonus potential for all positions.
• Paid Time Off.
• Paid holidays throughout the calendar year.
• Want to continue learning? We’ll support you 100%.
• ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.

Job Category

• Accounting and Finance

Job Type

• Full time

Req ID

• JR101430