Premium Audit Specialist

About the role

The Premium Audit Specialist conducts virtual audits of workers' compensation insurance policies for Markel policyholders across the country. Through phone interviews and detailed document reviews, the Specialist analyzes payroll records, employee job duties, business operations, subcontractor exposures, and organizational structures to ensure workers' compensation classifications and premiums accurately reflect the insured's risk.

Responsibilities

• Conduct virtual audits of workers' compensation insurance policies through phone interviews with policyholders.
• Investigate and analyze payroll records, employee job duties, business operations, subcontractor exposures, and legal entity structures to determine proper workers' compensation classifications and exposures.
• Review supporting financial and operational documentation to validate payroll and exposure information.
• Apply NCCI, WCIRB, PCRB, and applicable state workers' compensation rules to ensure accurate audit results.
• Prepare and process audit reports accurately and within established service standards.
• Review audits completed by third-party vendors to ensure accuracy, completeness, and compliance with company and regulatory requirements.
• Absorb expired workers' compensation policies to determine audit selection requirements.
• Maintain productivity, quality, accuracy, and turnaround expectations.
• Collaborate with underwriters, customer service representatives, agents, and policyholders to resolve audit questions and discrepancies.
• Utilize technology, analytics, and digital tools to improve workflow efficiency and audit quality.
• Identify opportunities to enhance operational effectiveness through automation, continuous improvement initiatives, and AI-assisted solutions.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and related experience.
• Experience in workers' compensation, premium auditing, insurance operations, underwriting support, accounting, finance, payroll administration, or business analysis preferred.
• Strong analytical, investigative, and critical-thinking skills.
• Ability to interpret financial, payroll, and operational information.
• Effective interviewing and information-gathering skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to independently prioritize workload and manage multiple assignments.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Interest in utilizing technology, automation, data analytics, and AI tools to drive operational improvements.

Why Join Markel?

• Develop expertise in workers' compensation insurance, risk analysis, and premium auditing.
• Gain exposure to a wide variety of businesses and industries across the United States.
• Work in an environment that encourages innovation, continuous learning, and process improvement.
• Help shape the future of audit operations through the adoption of emerging technologies and AI-enabled solutions.
• Build transferable skills in analytics, business operations, compliance, and customer engagement.
• Grow your career with a company that values curiosity, collaboration, and operational excellence.