Premier Client Service Manager - Amegy Tower/ Houston, TX

Key Responsibilities

• Manage and oversee the establishment of depository accounts, ancillary services, deposit transfers, and wire transfers.
• Ensure staff performs basic service transactions such as address changes, check orders, ATM card issuance/activation, loan payments, account balance inquiries, and stop payments.
• Monitor and review adherence to existing policies and procedures, consulting with staff, management, and compliance to recommend changes and approve exceptions.
• Establish goals for cross-sell opportunities while ensuring client banking objectives are met.
• Assist staff and other bank departments with researching client issues and ensuring timely resolution.
• Responsible for staff and performance management.

Qualifications

• Requires a college degree and 4+ years experience in banking or other directly related experience.
• An advanced knowledge of banking, regulatory requirements, and capability to do the work of the group.
• Ability to set and maintain high quality work standards.
• Ability to lead a group.
• Ability to deal effectively with people in various job capacities.
• Excellent problem solving and communication skills.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products