Pre-Settlement Litigation Support

Job Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels (phone, email, mail, etc.).
Acknowledging and resolving customer complaints.

Knowledge, Skills, And Abilities

• Proven customer support experience.
• Track record of meeting quotas.
• Strong phone contact handling skills and active listening.
• Familiar with Customer Resource Management systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Requirements

• High School diploma or equivalent; college degree preferred.

About the Role

The ideal candidate will have call center experience with the ability to deliver an effective message to a robust claimant universe while maintaining exceptional attention to detail. This candidate should also possess the skills to remain calm when customers are frustrated and the ability to navigate between different computer platforms while conducting phone interviews.

Department

Pre-Settlement Services

Location

Houston, TX

Benefits

• 401(K) retirement plan with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave to support work-life balance.
• Short-term and long-term disability coverage.

About Archer

ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement and post-settlement administration services for a single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top-tier talent to enhance customer service and offer new product lines and services. ARCHER’s core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate, and bankruptcy coordination, release administration, medical records review, plaintiff fact sheet, and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics, and reporting are handled efficiently and effectively.