Pre-Services Patient Coordinator

Responsibilities

• Answers incoming calls and asks appropriate questions to assess patient needs.
• Schedules new patient appointments with appropriate provider and provides details such as time, location, directions, and instructions.
• Records call statistics in New Patient Log.
• Maintains and updates physician schedules to ensure proper patient scheduling and works with triage nurses to accommodate requests.
• Obtains patient demographic, insurance, and other pre-visit required information and enters it into computer systems.
• Verifies patient insurance eligibility, benefit coverage, co-pays, and pre-authorizations prior to patient visits.
• Mails or emails patients appropriate medical forms for completion prior to first visit and follows up on missing or outdated insurance information, medical records, and test results.
• Maintains strict confidentiality and adheres to all HIPAA guidelines/regulations.
• Checks all incoming voicemails.
• Performs other duties as requested or assigned.

Requirements

• High School diploma or equivalent required.
• Associates degree in Finance or Business preferred, or four years revenue cycle experience preferred.
• Minimum three (3) years medical receptionist experience with insurance forms and scheduling software required.
• Knowledge of practice personnel, daily routines, and scheduling a plus.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Qualifications

• Adaptability: Handles day-to-day work challenges confidently; willing and able to adjust to multiple demands and shifting priorities; demonstrates flexibility.
• Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commitment to Quality: Emphasizes the need to deliver quality products and/or services.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The pay range for this position is $18.00 per hour. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This is a fully onsite position in Roanoke, VA.