Coordinator, Patient Access, Pre-Service

About the role

Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals. Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

Responsibilities

• Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards.
• Assumes an expanded role & increased responsibility including delegating to others.
• Participates in the development of & the process improvement of policies & procedures.
• Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations.
• May partner with leadership with the selection, orientation & performance feedback of the team.
• Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.
• Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work.
• May lead a small team; serves as a mentor.
• Develops & maintains educational programs for the team members, including new employee orientation.
• Utilizes multiple system applications for data collection & management.
• Helps to identify opportunities, develop solutions & lead the team through resolution.
• Performs work in a caring, collaborative & safe manner that complies with regulatory standards.
• Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards.
• Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Qualifications

• High school graduate or equivalent / GED
• Minimum of three (3) years experience with competency in patient access, pre‑service and/or registration experience
• Ability to obtain a national certification in HFMA CR