Pre Service Scheduler Lead

About the role

Pinnacle Method Consulting supports top-tier job opportunities for career advancement. We do not directly hire candidates but source and verify positions from leading employers.

Responsibilities

• Schedule Monday - Friday - First shift 9:30am to 6pm with Saturday rotation with other leads.
• Supports internal and external scheduling users, patients, and providers.
• Assists in investigating and resolving safety events/scheduling issues.
• Mentors phone lines and serves as a trainer/preceptor for new hires.
• Serves as a department resource for testing and training new or improved technology systems and processes.
• Collaborates with supervisors and workforce management coordinators for real-time floor management and resource assignment.
• May participate in special projects, collect or compile data, and pilot new workflows or processes.
• Assists supervisors in monitoring work processes to enhance customer service and leverage technology.
• Ensures standard processes are effectively implemented to achieve metrics, department goals, and maximize cash flow and reduce costs of collections.
• Acts as a frontline scheduler, performing tasks such as scheduling, registration, informing customers of pre-payment financial obligations, handling financial transactions, and order transcription.
• Must model Advocate Aurora behaviors and demonstrate ability to lead teams, motivate staff, and facilitate professional growth.
• Must be able to comply with remote work standards, sit for the majority of the workday, and occasionally travel for light purposes.

Requirements

• High School Graduate
• Typically requires 4 years of experience in health care, insurance industry, contact center, or customer service setting.
• Demonstrated ability to identify and understand issues and problems, draw logical conclusions, and articulate explanations of Medicare/HIPAA/EMTALA rules and regulations.
• Mathematical aptitude, effective communication skills, and critical thinking skills.
• Ability to handle sensitive and confidential information according to internal policies.
• Ability to speak effectively to customers or employees of the organization, maintaining a pleasant, professional demeanor.
• Demonstrated technical proficiency including experience with insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, Microsoft Office, Internet Explorer, and phone technology.

Qualifications

N/A

Skills

• Identify and understand issues and problems
• Draw logical conclusions based on available information
• Articulate explanations of Medicare/HIPAA/EMTALA rules and regulations
• Handle sensitive and confidential information
• Communicate effectively with customers and employees
• Lead teams and facilitate professional growth
• Problem solve in high-profile and high-stress areas
• Operate necessary equipment for the job

Benefits

Benefits eligible, with a range of $24.10 - $36.15 per hour.

Pay

$24.10 - $36.15 per hour

Schedule

Full time, with 40 hours per week, Monday - Friday, first shift 9:30am to 6pm with Saturday rotation with other leads.