Service Order Dispatcher Lead

Who We Are

PCSI is a non‑profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top‑tier services at job sites across the country. Our areas of expertise include total facilities maintenance, hospital environmental services, custodial and grounds work, disability awareness training, job coaching, and job placement. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits, serving people of all abilities in their life's journey.

What You’ll Do

• Lead a group of Service Order Dispatchers with each dispatch and order.
• Provide advice and counsel to Dispatchers, especially regarding GFEBS.
• Receive, record, and distribute work orders to service crews based on customer requests for service on articles or utilities purchases.
• Record information such as name, address, article to be repaired, or service to be rendered.
• Prepare work orders and distribute them to service crews.
• Schedule service calls and dispatch service crews.
• Contact customers to ensure satisfactory performance of service.
• Maintain records of service calls and work orders.
• Dispatch orders and relay messages or special instructions to mobile crews and other departments using radio telephone equipment.
• Greet visitors and handle incoming phone calls, faxes, and radio messages, promptly relaying requests to the appropriate person.

Requirements

• High School Diploma or GED.
• Two (2) years related experience with the ability to perform the assigned duties.
• Ability to read, write, and speak English effectively.

Knowledge, Skills, and Abilities

• Proficiency with a personal computer; skills in word processing, databases, and spreadsheets.
• Effective communication with diverse and sometimes irate individuals; calm handling of routine to emergency situations.
• Strong attention to detail.
• Ability to manage multiple responsibilities and meet deadlines.
• Basic accounting and mathematical computation skills with a good degree of accuracy.
• Capability to monitor several audible communication devices (telephone, fax, radio) while performing job tasks.
• Team‑player attitude.
• Self‑starter; able to work with minimal direction and supervision.
• Willingness to work shifts covering a 24‑hour period, seven days per week.

Other Requirements

• Pass criminal, drug, and driving screenings.
• Ability to work any time or day of the week, including weekends and holidays.
• Valid driver’s license with a good driving record.
• If required, ability to obtain and maintain security clearance and base access to assigned site(s).
• PCSI does not offer immigration sponsorship for this position (no H‑1B, TN, or STEM OPT).

Benefits

• Base pay of $20.20 per hour, depending upon experience.
• Medical, dental, vision, and other coverage with employer contribution for employee‑only tier.
• 401(k) plan.

Schedule

Typical work hours are Wednesday to Sunday, 11:00 pm to 8:00 am.

Location

Based at Ft. Bliss; reports to Harvey Wilson III.