Pre-Service Scheduler I-Remote

About the role

Home Health Focus AI's mission is to help home healthcare professionals find meaningful opportunities that prioritize patient care. We are not a staffing firm or agency. Home Health Focus AI does not hire for these roles—we identify and verify them from care providers directly.

Responsibilities

• Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling
• Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered
• Accurately enters all required patient Registration data (i.e. demographic, insurance, contacts)
• Ensures patients are registered within time frame set by policies
• Completes the Medicare Questionnaire for all Medicare patients
• Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans
• Provides patients/customers with accurate preparation and arrival instructions prior to exam
• Accurately obtains and transcribes orders for scheduled outpatient exams
• Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency
• Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required
• Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area
• Actively participates in group projects to problem solve department issues
• Knowledgeable concerning the operations of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner
• Maintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines
• Informs customers of insurance requirements, pre-payment financial obligations and handles financial transactions

Requirements

• High School Graduate
• Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting

Qualifications

• Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work
• Ability to identify and understand issues and problems
• Examines data and draws logical conclusions based on information available
• General computer knowledge

Pay & Schedule

• Pay Range: $21.85 - $32.80
• Hours per week: 40
• Schedule: Monday-Friday 9:30am-6:00pm; Every other Saturday 7:30am-4:00pm

Benefits

• Benefits eligible: Yes
• Comprehensive Total Rewards including benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increase