Pre Service Scheduler 1 - Remote

Responsibilities

• Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling.
• Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered.
• Accurately enters all required patient Registration data (i.e. demographic, insurance, contacts).
• Ensures patients are registered within time frame set by policies.
• Completes the Medicare Questionnaire for all Medicare patients.
• Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
• Provides patients/customers with accurate preparation and arrival instructions prior to exam.
• Accurately obtains and transcribes orders for scheduled outpatient exams.
• Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency.
• Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required.
• Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area.
• Actively participates in group projects to problem solve department issues.
• Knowledgeable concerning the operations of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner.
• Maintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines.
• Informs customers of insurance requirements, pre-payment financial obligations and handles financial transactions.

Requirements

• Education Required: High School Graduate.
• Experience Required: Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting.
• Licensure, Registration and/or Certification Required: None Required.

Physical Requirements and Working Conditions:

• Must be able to comply with remote work standards.
• Must be able to sit the majority of the workday.
• May include intermittent light travel.
• Operates all equipment necessary to perform the job.
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Skills

• Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.
• Ability to identify and understand issues and problems.
• Examines data and draws logical conclusions based on information available.
• General computer knowledge.