Pre Sales Engineer

About the role

The Pre-Sales Engineer will be responsible for providing presales application and technical support of the entire CPDI portfolio, including D-IT (single phase UPS, PDU, racks, connectivity) and CPS products (3-Phase UPS) for channel sales, partners, and end users. The role will strategically align with channel sales by analyzing application requirements, technical specifications, and creating accurate and comprehensive Bills of Materials. Key responsibilities include achieving assigned KPIs, project escalation to Regional Sales Engineers and/or Application Engineers, superior customer engagement, and maximizing channel coverage and penetration.

Responsibilities

• Provide general pre-sale application and technical support, and product guidance and solutions for all CPDI products such as D-IT and CPS products for customers, end users, field sales, distributors, and resellers per channel structure.
• Deliver exceptional service as the main point of customer contact through a positive attitude, high availability, accuracy, and responsiveness.
• Partner with channel sales to support and influence designated sales goals.
• Analyze customer power systems and load requirements, interpret customer specifications, drawings, and schematics to select appropriate units for customer applications and build/validate Bill of Materials.
• Cross-reference competitive products.
• Escalate appropriately to Regional Pre-Sales Engineers and Application Engineers.
• Provide quotations per customer requirements according to channel pricing procedures.
• Administer pricing programs such as deal registrations and special discounts.
• Profile sales opportunities and communicate leads to field sales organization, Regional Pre-Sales Engineers, and Application Engineers.
• Provide a single point of customer contact, owning the project from inception to implementation.
• Develop and maintain customer relationships through excellent customer service skills.
• Manage daily phone, email, and chat volume to support internal and external customers.
• Communicate regularly with the channel sales organization to share and influence business intelligence.

Requirements

• Bachelor's Degree from an accredited educational institution.
• Minimum 1 year of professional experience in sales, customer support, marketing, or engineering.

Qualifications

• Bachelor’s degree in electrical engineering.
• Understand basic electrical/power theory.
• Understand and apply electrical standards (UL, NEMA, IEC, etc.).

Pay

The compensation range for this full-time position includes base pay and sales incentive. This position has a total compensation range of $84,750 - $124,300. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.