Pre-pay Collector (31580)

Responsibilities

• Call patients to make pre-payment arrangements prior to procedures
• Create pre-pay letters to mail to patients
• Explain benefits and financial responsibility to patient with regard to schedule procedures
• Communicate with other offices when needed
• Prepare patient refund request as requested by patients
• Verify whether diagnosis on schedules are payable to scheduled procedure
• Review past pathology reports to find type of previous polyps when patient is being seen with personal history of polyps to determine patient benefits
• Review records for a medical diagnosis that may require patients benefits to be filed as a diagnostic test
• Review records to confirm true screening and that patient has not had polyps removed in past colonoscopies
• Refer complex issues to the supervisor for review and or action
• Provide quality service to patients
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Thorough understanding of medical terminology as it related to CPT and ICD10 coding rules
• Ability to multi-task and work in fast-paced environment
• Detail-oriented
• Be able to read and understand medical benefits
• Bilingual is a plus

Requirements

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision

Education & Experience

• High school diploma or equivalent
• 2-5 years of prior pre-pay collection/collections experience is preferred

Additional Qualifications

N/A

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi-task and prioritize
• Self-motivated with initiative
• Strong sense of ethics

Benefits

N/A

Pay

N/A

Schedule

N/A

Skills

N/A

Benefits

N/A

Contact Information

N/A

Equal Opportunity Employer

N/A