Pre-Operative Surgical Coordinator

Essential Duties And Responsibilities

• Assists the team in reviewing patient record prior to surgery to ensure all pre-operative medical clearance is obtained, including labs, history and physical, etc.
• Answers and originates a large number of patient calls to answer questions about their surgical procedure, payments due, and provide detailed pre-operative instructions.
• Answer patient questions and provide assistance in completing all disability paperwork.
• Utilize our medical office software to schedule new and follow-up appointments for our patients as needed.
• Update necessary records, including patient demographics and insurance coverage if needed.
• Experience understanding patient out-of-pocket fees, eligibility, and authorizations.
• Maintain confidentiality of all patient records.
• Verify, update and enter insurance information into the electronic practice management system (EPM) including policy information, benefit coverage, and referrals, as needed.
• Identify any potential comanage accounts and effectively communicate this information to patients and medical offices.
• Provide timely responses to voicemail and email inquiries.
• Provide feedback to scheduling staff or appropriate business office staff of necessary waivers or special instructions that may be needed.

Knowledge/Skills/Abilities

• General knowledge of medical terms, conditions, and surgical flow.
• General knowledge of pharmaceutical terms and medications.
• Professional verbal communication skills showing high level patient service.
• Organized and can move between multiple tasks while maintaining progress in work and attention to detail.
• Strong organizational and multi-tasking abilities.
• Basic knowledge of insurance processes and procedures.

Education And/Or Experience

• High school diploma required.
• LVN license preferred.
• Experience in a medical or healthcare office required, experience in ophthalmology or optometry preferred.
• Bilingual English/Spanish preferred.

Certificates, Licenses, Registrations

• Licensed Vocational Nurse license is preferred.

Job Qualifications

• To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation.
• The requirements below are representative of the minimum knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.