Pre-Install Copier Technician I

Pre-Install Copier Technician role based in Norcross, GA, performing basic pre-install and setup of assigned machines according to Canon USA Pre-Install/Configuration Shop Standards. Includes on-the-job training in configuration, basic used equipment evaluations, and assisting in other Logistics areas as needed.

Responsibilities

• Perform assigned pre-installs/configurations daily at or above the established benchmark for each model.
• Maintain appropriate monthly average labor time for “S” calls, dependent on workload and availability.
• Achieve monthly accountability expectations based on the shop tech matrix.
• Maintain a high level of work quality and consistent conformance with published standards.
• Maintain all technical information and Canon property assigned.
• Communicate effectively with team members and internal departments to ensure timely completion of assigned work related to pre-installs and/or preparation of used machines.
• Assist and/or cross-train in other Logistics functions as assigned.
• Available to work overtime, including weekends, as required.
• Consistently follow all documented shop processes and procedures.
• Maintain shop cleanliness and security.
• Begin on-the-job training in configuration of MFDs within segments 1-7 (up to 109+ PPM).
• Complete foundational training within the first year of employment (online prerequisites and classroom training).
• Travel to support other RDCs as assigned (valid driver’s license and acceptable driving record required).

Requirements

• High School Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Degree in Electronics, or equivalent training in Military/Trade School/Industry, with at least 1 year of Electrical/Mechanical industry experience, or at least three months of hands-on pre-install experience as a temporary employee.
• Good working knowledge of personal computers, general and office application software.
• Basic understanding of networking.
• Capable of accessing E-support via a computer and using other online tools.
• Capable of updating System Software on Canon connected devices.
• Logical thinking with the ability to learn and apply acquired knowledge.
• Ability to gain working knowledge and aptitude on all current Canon MFDs.
• Strong technical and non-technical communication skills.
• Demonstrated willingness and success working in a team environment.
• Positive work attitude.
• Must be in position and show consistent performance for a minimum of one year prior to consideration for promotion.
• Must be able to frequently lift up to 50 lbs. and lift up to 75 lbs. with assistance/team lift.
• Frequent kneeling and standing.
• Potential repetitive use of manual screwdrivers.
• Use of chemical cleaning solvents.

Pay

$17.20 - $21.15 hourly

Benefits

• Competitive compensation package including medical, dental, and vision.
• 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance.
• Recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual is welcome, based on job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

Schedule

Full-time, on-site position requiring presence at assigned office(s)/worksite(s)/territory on scheduled work days. Overtime may be required, including weekends.