Pre-Foreclosure Team Lead

About the role

LoanCare, a leading provider in the mortgage services industry, seeks a detail-oriented Pre-Foreclosure Professional with a solid background in mortgage or real estate. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with both internal and external clients, and is driven to meet tight deadlines. Join our team and build a career with a company that values your contributions and supports your growth.

Responsibilities

• Assist with overseeing adherence to and creation of procedures and production/workflow reporting.
• Ensure production standards for the Pre-Foreclosure group are met.
• Oversee investor-specific time risk loans.
• Audit and update procedures to ensure compliance with government, investor, and client guidelines.
• Conduct daily team huddles to discuss workflow prioritization, production results, projects, and company updates.
• Coordinate with Supervisor to delegate and prioritize required tasks.
• Demonstrate working knowledge of all default, breach, and state-specific pre-foreclosure processes.
• Perform quality assurance checks for relevant procedure controls.
• Complete controls outlined in department procedures throughout the month.
• Conduct side-by-side meetings with staff to ensure correct steps are followed and answer processing questions.
• All other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• 2-4 years of foreclosure, loss mitigation, or other mortgage/real-estate-related experience required.
• Expert knowledge of federal, state, and investor regulations specific to foreclosure.
• Ability to learn rules, regulations, and laws of all default departments.
• Excellent analytical, communication, and negotiating skills.
• Adaptable and flexible with an ability to work in a structured environment.
• Ability to work overtime when required to accomplish tasks.
• Ability to work well on a team and focus on results.
• Analytical and mathematical ability sufficient to calculate/evaluate performance metrics and apply them to increase efficiencies.
• Proficient computing experience and typing skills.
• Knowledge of Microsoft Office with a strong background in Excel.

Benefits

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle, and learning benefits to support employee well-being and engagement.

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance.
• Time Off: Paid holidays, vacation, and sick leave.
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan.
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Employee Recognition: Programs that celebrate achievements and milestones.
• Lifestyle & Learning Perks: Discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program for continued education and professional growth.

Pay

Compensation range: $22.45–$37.69 hourly. Actual compensation may vary within the range provided, depending on qualifications, skills, and experience.

Schedule

• Able to attend work and be productive during normal business hours.
• Ability to work early, late, or weekend hours as needed for successful job performance.
• Overtime required as necessary.

Work Conditions

• Remote employment: LoanCare provides necessary equipment; you need a quiet, private workspace and a high-speed internet connection with a minimum download speed of 25 MBPS and upload speed of 10 MBPS.
• Sitting up to 90% of the time.
• Walking and standing up to 10% of the time.
• Occasional lifting, stooping, kneeling, crouching, and reaching.