Pre-Foreclosure Specialist II

About the role

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of Pre-Foreclosure Specialist II. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus.

Responsibilities

• Ensure the foreclosure referral checklist is completed accurately and timely and all appropriate signatures are included; confirm the servicing system is noted accurately with the respective response codes
• Ensure the correct foreclosure attorney is assigned to the loan utilizing the Attorney Referral matrix
• Review daily DLQ 60 Report to qualify loans eligible for foreclosure
• Drive workflow to offshore team to complete the initial review of the foreclosure referral
• Identify loans that may contain inaccurate stops preventing foreclosure referral and work with the respective department to have them updated correctly
• Confirm all required foreclosure referral documents are contained within the foreclosure document package and provide feedback/examples to the offshore team/Default Compliance Specialist if needed
• Partner with the Loss Mitigation department to ensure loans are being processed timely and returned to Foreclosure to proceed with the foreclosure referral
• Communicate in a professional manner with attorneys, homeowners, and title companies
• Attends onsite hearings, mediations, and trials as needed
• All other duties as assigned

Qualifications

• A High School Diploma or equivalent required
• 1-2 years’ experience in pre-foreclosure or related field
• Maintains a thorough working knowledge of all state pre-foreclosure document requirements
• Working knowledge of FNMA, FHLMC, GNMA, FHA & VA servicing default requirements
• Experience in State, Federal and Agency guidelines pertaining to foreclosure and bankruptcy is preferred
• Knowledge of Passport or comparable query software is a plus
• Intermediate level Microsoft Office including Outlook, Word and Excel
• Excellent oral and written communication skills with the ability to communicate with a variety of audiences
• Excels at cross-functional communication and motivation
• Able to work independently with minimal supervision
• Committed to taking responsibility and ownership for agreed actions and delivery
• Strong analytical mindset, critical thinking, and organizational skills
• Genuine commitment to providing solutions-based customer experiences

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation

Compensation Range: $19.33 - $28.89 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

About LoanCare

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives

Work Conditions

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.