Pre-Encounter Representative

About the role

You will be the initial contact for scheduled patients entering Main Line Health facilities. Your responsibilities include accurate and timely pre-registration, verification of all financial information, verification of all precertifications/referrals, and notification of financial liability to all scheduled patients, ensuring all financial and regulatory requirements are met.

Responsibilities

• Serve as the first point of contact for scheduled patients
• Perform accurate and timely pre-registration
• Verify all financial information
• Verify precertifications and referrals
• Notify patients of financial liability
• Ensure compliance with all financial and regulatory requirements

Requirements

• Minimum of two years' registration experience in a medical setting (preferred)
• Knowledge of personal computers and relevant software applications
• Experience working with billing and financial data (preferred)
• Two years of customer service experience
• Knowledge of insurance and reimbursement (preferred)
• Knowledge of medical terminology
• High school diploma or GED

Benefits

• Tuition reimbursement up to $6,000 per year (based on full- or part-time status)
• Up to 120 hours of paid time off per year (based on full- or part-time status)
• Employee discounts on various activities, services, and vendors
• Free employee parking

Schedule

Monday–Friday, either 9:00 AM–5:30 PM or 9:30 AM–6:00 PM. No weekends or holidays.