Pre-Arrival Specialist | Full Time | Days | Pre-Arrival Access Services

About the Role

The Patient Access Services Pre-Arrival Specialist is responsible for scheduling appointments; performing pre-certification and authorization as needed; completing benefit collection; and completing other pre-registration functions for outpatient procedures as requested by patients and physician offices. This role uses computerized scheduling software and departmental phone systems to ensure calls are answered timely and professionally, correct patient demographic information is captured, data integrity is maintained, and appointments are scheduled at appropriate times that result in the best use of department resources.

Responsibilities

• Schedule appointments and perform pre-registration functions for outpatient procedures.
• Complete pre-certification, authorization, and benefit collection as needed.
• Answer calls promptly and professionally, capturing accurate patient demographic information.
• Maintain data integrity of all patient information.
• Schedule appointments at appropriate times to optimize department resources.
• Communicate pre-procedure preparations properly to patients/guardians and/or physicians' offices.
• Work closely with departmental nurses or staff to communicate any scheduling conflicts.
• Collaborate with Patient Access Registration Specialists and Financial Counselors to facilitate pre-registration of scheduled patients.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
• Must complete de-escalation training by the end of position orientation (90 days) with appropriate level of training.

Skills

• Superior customer service skills and professional etiquette.
• Proficient knowledge and ability to use a computer (keyboard proficient) and other office technology (telephone, fax, etc.), MS Outlook and Word.
• Keen mental faculties, assessment, and decision-making abilities.
• Superior communication, speaking, and enunciation skills for receiving and giving information in person and by telephone.
• Strong written and verbal communication skills.
• Emotional stability to deal with high stress levels.
• Ability to work under pressure and meet deadlines.
• Attention to detail and ability to multi-task in complex situations.
• Ability to maintain collaborative and respectful working relationships.

Schedule

Monday - Friday (8:00 AM - 4:30 PM) and (8:30 AM - 5:00 PM).

Physical Demands

• Moderately active work: involves sitting with frequent requirements to move about the office, move about the facility, and travel to another facility within the service area.
• Exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Using many physical motions in performing daily work activities; subject to exposure to body fluids, sputum and tissues, which may carry the hazard of infectious disease.
• Repetitive motions: substantial movements of the wrists, hands, and/or fingers while operating standard office equipment such as computer keyboard.
• Ability to perceive the nature of sound at normal speaking levels with or without correction; ability to make fine discriminations in sound.
• Close visual acuity and ability to adjust the eye to bring an object into sharp focus (shift gaze from computer monitor to forms/printed material).
• Must be able to be active for extended periods without undue fatigue.
• Must be able to work schedules assigned with understanding that changes may be instituted according to the needs of the hospital for off days, shifts, or weekends.