Practice Support Coordinator

Northwest Orthopaedic Specialists is looking for a Practice Support Coordinator to join our Holy Family Office.

About the role

The Practice Support Coordinator (PSC) answers phones on a multi-line, high-volume system in a pleasant and professional manner. The PSC acts as the primary support for incoming calls and transfers to the appropriate department or team as necessary.

Responsibilities

• Provides NWOS patients, vendors, and customers with excellent customer service by answering and routing all incoming phone calls not automatically routed through the NWOS phone tree.
• Accurately transfers calls to the appropriate employee, team, or department after following the flow chart for directions on incoming calls and determining their ability to filter the call.
• Responsible for reviewing unsorted EMR records and moving them to appropriate buckets.
• Provides clinic and appointment information to both internal and external callers.
• Schedules as appropriate according to the task list.
• Provides referral status to appropriate personnel.
• Manages assigned Athena buckets.
• Maintains the strictest confidentiality; adheres to all HIPAA guidelines and regulations.
• Keeps supervisor informed of problems or issues.
• Communicates in a positive and professional manner.

Requirements

• Knowledge of medical terminology, Microsoft Office, office equipment including fax machines, copiers, scanners, and Electronic Medical Record (EMR).
• Excellent telephone etiquette skills.
• Interpersonal and human relations skills; provides professional, positive customer service to all patients and works well with other staff.
• Organizational and critical thinking skills.
• Ability to multitask.
• Ability to maintain records and files.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life & ADD Insurance
• Long Term Disability Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Life & ADD Insurance
• Health Savings Account
• Employee Assistance Program
• Voluntary AFLAC Options
• 401k Employer Match
• 401k Profit Sharing
• PTO
• 7 paid holidays

Pay

Wage range: $16.28 to $26.40 per hour.