Practice Coordinator

Job Summary

The Medical Office Coordinator is responsible for greeting patients, answering phones and scheduling appointments. The collection of accurate patient demographics, insurance verification, referral processing, and various other areas of data entry. Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies. Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments.

Responsibilities

• Greeting patients, answering phones and scheduling appointments
• Collection of accurate patient demographics
• Answers telephones in a prompt and courteous manner
• Insurance verification
• Referral processing
• Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments
• Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations
• Ensures that all contacts with patients, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner
• Manage, copy, and review medical records to ensure accuracy
• Captures and maintains accurate and complete medical records
• Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies

Qualifications

• Educational requirements: High School Diploma/GED
• Experience: 5 years of experience in a Physician Practice preferred
• Technical training: Completion of Medical Office Assistant program preferred
• Professional certifications: Healthcare management/administration certification preferred
• Technical skills: EMR/EHR experience preferred, NextGen or Athena experience preferred
• Software proficiency: Proficiency in a Windows environment with a working knowledge of Word, Outlook, and the Internet is required
• Soft skills: Willingness to be flexible and adaptable in a complex, matrix environment

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance