Practice Support Assistant, Full-time 40hrs/wk; Bronson OB/GYN & Midwifery Specialists- Kalamazoo

Current Bronson employees should apply using the career worklet in Workday. This posting is for external applicants only.

About the role

The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls. Employees providing direct patient care must demonstrate competencies specific to the population served.

Work produces very high levels of mental/visual fatigue, e.g., CRT work between 70 and 90 percent of the time, and involves extremely close tolerances and considerable hand/eye coordination for sustained periods. The job includes regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Responsibilities

• Registers patients/customers and confirms patient/guarantor demographic and insurance information.
• Completes all required fields in practice management system.
• Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
• Enters charges/payments into MISYS/Tiger system (or other practice management system).
• Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.
• Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients.
• Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards.
• Maintains patient medical records according to current required standards.
• Obtains patient authorization for transfer of any/all private health information.
• Maintains patient confidentiality of data and information.
• Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.
• Performs basic composition of letters and reports. Formats, types, and proofreads standard correspondence, reports, and other documents.
• Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel.
• Maintains accountability for special projects as assigned.
• Performs individual assignments as directed by management.
• Establishes and maintains effective working relationships within the organization.
• Engages in continuous study to maintain competence, knowledge, and skills necessary for satisfactory performance of all assigned responsibilities.
• Completes required training and education, including department-specific requirements.
• Ensures required documentation for activities within areas of responsibility is performed accurately and timely.
• Ensures patients, their families, visitors, customers, and employees are treated with kindness and respect.
• Demonstrates teamwork and integrity in all work-related activities.
• Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
• Maintains provider schedules, including meetings, appointments, cancellations, reschedules, and add-on appointments.
• Prints physician daily schedules.
• Runs reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
• Prepares deposit, completes daily deposit verification form, and verifies accuracy of deposit.
• Performs other duties as assigned by the physician or practice manager/office supervisor.
• Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
• Additional duties may include department-focused tasks such as demographic and insurance entry for all clinical patients, reviewing accounts for missing or inaccurate information, and communicating with office staff to ensure accurate registration.

Requirements

• High school diploma or general education degree (GED).
• 3-6 months of related experience required.
• Previous experience working with medical insurance highly preferred.
• Keyboarding and computer skills, including proficiency in hospital-based programs (e.g., Medic/Misys/Tiger or other practice management system) preferred.
• Ability to organize, alphabetize, file, and prioritize multiple tasks.
• Excellent math skills and ability to use basic office equipment.
• Ability to maintain confidentiality of sensitive medical information.
• Excellent verbal and written communication skills.
• Ability to maintain positive customer service and establish effective working relationships in a team environment.

Schedule

First shift, full-time, 40 hours per week.