Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson OB/GYN - Centre, Kalamazoo
Bronson Healthcare · Greater Kalamazoo Area · 4 wk ago
HealthcareFull-time
We need to output HTML fragment with sections: h3 headings for sections present: About the role? The posting includes description: "Love Where You Work! Team Bronson...". Could be "About the role" or "About the job". We need to decide appropriate headings based on content. The instructions: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when posting has real, specific content for it. So we need to parse content.
We have:
- Title: Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson OB/GYN - Centre, Kalamazoo
- Description: "The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls."
- Then many bullet-like sentences describing duties, responsibilities, qualifications, etc.
We need to separate into sections: Responsibilities, Requirements, Qualifications, Skills maybe.
We must not repeat job title as heading. No Job ID.
We need to remove boilerplate: "CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only." Also "Love Where You Work! Team Bronson is compassionate..." maybe that's about culture; could be part of "About the role" or "About the organization". Might be considered "About the role"? Not sure. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine culture into "About the role" or maybe "About the organization". But headings list includes "About the role". So we can use that.
We need to include Pay, Schedule, Benefits only if posting actually states them. The posting mentions "Full time, 40 hrs/wk" under title, and "Shift First Shift". So schedule info: "First Shift", "Full time", "Scheduled Weekly Hours 40". So we can include Schedule section with that info. Pay: not mentioned. Benefits: not mentioned explicitly. So omit Benefits and Pay.
We need to include Responsibilities: list of duties.
Requirements: maybe education/experience: "High school diploma or general education degree (GED) and 3-6 months of related experience required. Previous experience working with medical insurance highly preferred."
Qualifications: maybe skills: keyboarding, computer skills, ability to file accurately, professional communication, excellent customer service, etc. Could be separate but we can combine into Skills.
But we need to avoid duplication. Let's extract.
Responsibilities (duties):
- Answering phones
- Greeting patients
- Scheduling
- Patient check-in
- Preparing and retrieving files
- Directing telephone calls
- Registers patients/customers and confirms patient/guarantor demographic and insurance information.
- Completes all required fields in practice management system
- Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
- Enter charges/payments into MISYS/Tiger system (or other practice management system).
- Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.
- Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients.
- Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards.
- Maintains patient medical records according to current required standards.
- Obtains patient authorization for transfer of any/all private health information.
- Maintains patient confidentiality of data and information.
- Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.
- Performs basic composition of letters and reports. Formats, types and proofreads standard correspondence, reports, and other documents.
- Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel.
- Maintains accountability for special projects as assigned.
- Performs such individual assignments as management may direct.
- Establishes and maintains effective working relationships within the organization.
- Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
- Completes required training and education, including department specific requirements.
- Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
- Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
- Demonstrates teamwork and integrity in all work related activities.
- Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
- Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
- Print Physician daily schedules.
- Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
- Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit.
- Performs other duties as may be assigned by the physician or practice manager/office supervisor.
- Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
- Practice Centralized Services: Additional duties may include; department focuses on demographic and insurance entry for all clinical patients, reviews accounts for missing and inaccurate information and communicates with office staff at each location to ensure accurate registration for patients who are new to Bronson, who have not been seen in over a year, have an account that raises a flag, has inactive insurance or is marked as an auto/workers comp
That's a lot; we can keep as list.
Requirements:
- High school diploma or GED
- 3-6 months of related experience required
- Previous experience working with medical insurance highly preferred
Qualifications/Skills:
- Keyboarding and computer skills
- Ability to file accurately
- Professional communication and excellent customer service skills
- Ability to perform other light clerical duties as assigned
- Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred
- Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks
- Excellent math skills and ability to use basic office equipment
- Ability to maintain confidentiality of sensitive medical information
- Excellent verbal and communication skills
- Ability to maintain positive customer service
- Ability to establish effective working relations with office staff and employees in a team environment
- Must maintain the highest level of confidentiality
- Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
- The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects
But some of these are more about working conditions; maybe we can put under "Working Conditions" but not in allowed headings. Could incorporate into Responsibilities or Skills. Probably better to put under "Requirements" or "Skills". However the instruction says to prefer few substantive sections. We could have sections: About the role, Responsibilities, Requirements, Skills, Schedule.
We need to avoid filler like "commensurate with experience". Not present.
Now Schedule: we have "First Shift", "Full time", "Scheduled Weekly Hours 40". Also "Shift First Shift Time Type Full time". So we can list.
Now About the role: we can include the introductory paragraph: "Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience." Also location maybe? But location is in title. Could include location in About the role? Might be okay.
We must not repeat job title as heading. So we can have
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when posting has real, specific content for it. So we need to parse content.
We have:
- Title: Practice Support Assistant (Clinic Receptionist) - Full time, 40 hrs/wk - Bronson OB/GYN - Centre, Kalamazoo
- Description: "The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls."
- Then many bullet-like sentences describing duties, responsibilities, qualifications, etc.
We need to separate into sections: Responsibilities, Requirements, Qualifications, Skills maybe.
We must not repeat job title as heading. No Job ID.
We need to remove boilerplate: "CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only." Also "Love Where You Work! Team Bronson is compassionate..." maybe that's about culture; could be part of "About the role" or "About the organization". Might be considered "About the role"? Not sure. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine culture into "About the role" or maybe "About the organization". But headings list includes "About the role". So we can use that.
We need to include Pay, Schedule, Benefits only if posting actually states them. The posting mentions "Full time, 40 hrs/wk" under title, and "Shift First Shift". So schedule info: "First Shift", "Full time", "Scheduled Weekly Hours 40". So we can include Schedule section with that info. Pay: not mentioned. Benefits: not mentioned explicitly. So omit Benefits and Pay.
We need to include Responsibilities: list of duties.
Requirements: maybe education/experience: "High school diploma or general education degree (GED) and 3-6 months of related experience required. Previous experience working with medical insurance highly preferred."
Qualifications: maybe skills: keyboarding, computer skills, ability to file accurately, professional communication, excellent customer service, etc. Could be separate but we can combine into Skills.
But we need to avoid duplication. Let's extract.
Responsibilities (duties):
- Answering phones
- Greeting patients
- Scheduling
- Patient check-in
- Preparing and retrieving files
- Directing telephone calls
- Registers patients/customers and confirms patient/guarantor demographic and insurance information.
- Completes all required fields in practice management system
- Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
- Enter charges/payments into MISYS/Tiger system (or other practice management system).
- Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.
- Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients.
- Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards.
- Maintains patient medical records according to current required standards.
- Obtains patient authorization for transfer of any/all private health information.
- Maintains patient confidentiality of data and information.
- Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.
- Performs basic composition of letters and reports. Formats, types and proofreads standard correspondence, reports, and other documents.
- Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel.
- Maintains accountability for special projects as assigned.
- Performs such individual assignments as management may direct.
- Establishes and maintains effective working relationships within the organization.
- Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
- Completes required training and education, including department specific requirements.
- Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
- Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
- Demonstrates teamwork and integrity in all work related activities.
- Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
- Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
- Print Physician daily schedules.
- Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
- Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit.
- Performs other duties as may be assigned by the physician or practice manager/office supervisor.
- Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
- Practice Centralized Services: Additional duties may include; department focuses on demographic and insurance entry for all clinical patients, reviews accounts for missing and inaccurate information and communicates with office staff at each location to ensure accurate registration for patients who are new to Bronson, who have not been seen in over a year, have an account that raises a flag, has inactive insurance or is marked as an auto/workers comp
That's a lot; we can keep as list.
Requirements:
- High school diploma or GED
- 3-6 months of related experience required
- Previous experience working with medical insurance highly preferred
Qualifications/Skills:
- Keyboarding and computer skills
- Ability to file accurately
- Professional communication and excellent customer service skills
- Ability to perform other light clerical duties as assigned
- Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred
- Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks
- Excellent math skills and ability to use basic office equipment
- Ability to maintain confidentiality of sensitive medical information
- Excellent verbal and communication skills
- Ability to maintain positive customer service
- Ability to establish effective working relations with office staff and employees in a team environment
- Must maintain the highest level of confidentiality
- Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
- The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects
But some of these are more about working conditions; maybe we can put under "Working Conditions" but not in allowed headings. Could incorporate into Responsibilities or Skills. Probably better to put under "Requirements" or "Skills". However the instruction says to prefer few substantive sections. We could have sections: About the role, Responsibilities, Requirements, Skills, Schedule.
We need to avoid filler like "commensurate with experience". Not present.
Now Schedule: we have "First Shift", "Full time", "Scheduled Weekly Hours 40". Also "Shift First Shift Time Type Full time". So we can list.
Now About the role: we can include the introductory paragraph: "Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience." Also location maybe? But location is in title. Could include location in About the role? Might be okay.
We must not repeat job title as heading. So we can have About the role
with that paragraph.
Now we need to output only HTML fragment, no or . Use for headings, - for lists,
for prose.
We need to ensure we don't include boilerplate like "CURRENT BRONSON EMPLOYEES..." etc. Also remove "Agency Use Policy and Agency Submittal Disclaimer" etc. Also remove "Please take a moment to watch a brief video highlighting employment with Bronson!" etc.
Now construct.
We'll have:
About the role
Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.
Responsibilities
- Answering phones
- Greeting patients
- Scheduling
- Patient check-in
- Preparing and retrieving files
- Directing telephone calls
- Registers patients/customers and confirms patient/guarantor demographic and insurance information.
- Completes all required fields in practice management system
- Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
- Enter charges/payments into MISYS/Tiger system (or other practice management system).
- Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.
- Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients.
- Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards.
- Maintains patient medical records according to current required standards.
- Obtains patient authorization for transfer of any/all private health information.
- Maintains patient confidentiality of data and information.
- Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.
- Performs basic composition of letters and reports. Formats, types and proofreads standard correspondence, reports, and other documents.
- Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel.
- Maintains accountability for special projects as assigned.
- Performs such individual assignments as management may direct.
- Establishes and maintains effective working relationships within the organization.
- Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
- Completes required training and education, including department specific requirements.
- Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
- Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
- Demonstrates teamwork and integrity in all work related activities.
- Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
- Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
- Print Physician daily schedules.
- Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
- Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit.
- Performs other duties as may be assigned by the physician or
- for lists,
for prose. We need to ensure we don't include boilerplate like "CURRENT BRONSON EMPLOYEES..." etc. Also remove "Agency Use Policy and Agency Submittal Disclaimer" etc. Also remove "Please take a moment to watch a brief video highlighting employment with Bronson!" etc. Now construct. We'll have:
About the role
Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.
Responsibilities
- Answering phones
- Greeting patients
- Scheduling
- Patient check-in
- Preparing and retrieving files
- Directing telephone calls
- Registers patients/customers and confirms patient/guarantor demographic and insurance information.
- Completes all required fields in practice management system
- Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
- Enter charges/payments into MISYS/Tiger system (or other practice management system).
- Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.
- Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients.
- Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards.
- Maintains patient medical records according to current required standards.
- Obtains patient authorization for transfer of any/all private health information.
- Maintains patient confidentiality of data and information.
- Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.
- Performs basic composition of letters and reports. Formats, types and proofreads standard correspondence, reports, and other documents.
- Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel.
- Maintains accountability for special projects as assigned.
- Performs such individual assignments as management may direct.
- Establishes and maintains effective working relationships within the organization.
- Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
- Completes required training and education, including department specific requirements.
- Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
- Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
- Demonstrates teamwork and integrity in all work related activities.
- Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
- Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
- Print Physician daily schedules.
- Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
- Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit.
- Performs other duties as may be assigned by the physician or