Practice Support Assistant

About the role

Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships.

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training
• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow; lead huddles as needed
• Participate in quality improvement initiatives and special projects

Qualifications

• High School Diploma/GED
• 1+ years of customer service or healthcare experience
• Associate's Degree in Medical Office Administration Program preferred
• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem solving and complex patient management skills

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team who demonstrates commitment to your success

Pay

The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

Monday - Friday, 8:30am - 5pm

Location

20 Wall St. Burlington, MA