Practice Supervisor — Chester Family Medicine

About the role

This position manages the daily processes within the physician practice responsible for overall functioning of the practice including management of staff, workflow development, financial performance, patient, provider and staff satisfaction and billing compliance.

Responsibilities

• Responsible for day-to-day non-clinical operations, keeping the Practice Manager/Practice Administrator informed of significant variance from expected staff performance.
• Maintains effective working relationships among support staff and oversees the timely and accurate dissemination of both internal and external patient care information.
• Works with the information systems to evaluate agency’s ongoing automation needs and recommends upgrades/enhancements to streamline operations and ensure agency’s ability to comply with regulatory body reporting requirements.
• Serves as agency liaison with Information Systems, Accounts Payable, Engineering, Maintenance, Housekeeping and other departments as needed.
• Ensures compliance with system policy/procedure for all activities, as applicable.
• Monitors financial performance on a daily, weekly and monthly basis.
• Evaluates invoices for accuracy, codes and submits invoices to A/P on a timely basis.
• Manages revenue cycle to established benchmarks including hold buckets.
• Ensures scheduling of staff to promote provider productivity as well as promote quality care and fiscal viability.
• Assists with performance evaluation process for subordinate staff within each practice; compiles information for human resource department in a timely manner.
• Ensures that subordinate staff maintains licensure and certifications as required along with yearly competency evaluation.
• Provides on-going feedback to staff of performance throughout the year.
• Manage and track PTO usage for staff.
• Affords counseling employees in disciplinary matters and obtains assistance from human resources appropriately for disciplinary actions and/or employee termination process.
• Notifies Administrative Director of any HR issues within the departments.
• Affords recruitment, interviews and hires personnel as necessary and according to guidelines.
• Participates actively in quality improvement efforts.
• Will actively demonstrate excellence in service behaviors to increase patient satisfaction.
• Will participate in the Gallup Impact Plan for department to improve work environment.
• Serves on committees and assists other managers as requested by Administrative Director.
• Attends meetings for the benefit of department operations or personal management development and growth.
• Reviews financial performance targets as well as other projects defined by director on a weekly basis.

Requirements

Associate’s degree in management or related field and one to three years of Leadership experience, preferably in a setting; or commensurate education and experience.

Knowledge of medical background in office procedures including use of electronic medical record, patient flow, billing and referrals and authorizations.

Computer proficiency including word-processing and spreadsheet applications and knowledge of electronic medical record software applications.

Excellent written and oral communications skills necessary.

Able to express opinions openly and honestly and provide feedback in a timely and productive manner.

Able to exam and re-engineer operations and procedures.

Demonstrates flexibility to accommodate changes in workload assignments and react calmly and effectively in stressful situations.

Ability to work independently and set priorities under minimal supervision.

Ability to work within the defined values, mission and vision of the organization.

Working knowledge of Medicare, Medicaid, Managed Care and accrediting agencies guidelines preferred.

Previous work experience and familiarity with medical/clinical practice and medical terminology preferred.

Demonstrated knowledge of the use of a variety of office equipment including but not limited to a personal computer, printer, typewriter, copier, fax machine, telephone and calculator.

Demonstrated ability to prioritize tasks and handle pressure and delicate situations.

Evidence of leadership, initiative, and the ability to function with minimal supervision is required.

Qualifications

Commensurate with experience.

Skills

Excellent written and oral communications skills.

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).

Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.

Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.

Tuition assistance, professional development and continuing education support.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.