Practice Supervisor

We are seeking a Medical Assistant (MA), Ambulatory Care Technician (ACT), or Licensed Practical Nurse (LPN) with either formal or informal leadership experience. The ideal candidate will have experience working within the scope of an ACT or MA role at minimum and demonstrate strong leadership potential, communication skills, and the ability to support team operations.

About the role

Directs the activities of team members within assigned area and ensures the delivery of optimal patient flow and patient satisfaction. Trains team members and serves as a liaison between providers, team members, and practice manager in daily operations. Supports charge capture processing, standard work, process improvement, and practice staffing. Manages team members' performance and development and ensures policy adherence.

Responsibilities

• Oversees patient flow while adhering to standard work, prepares work schedules, charge capture, and identifies opportunities for process improvement.
• Provides written and oral instructions.
• Facilitates a positive work environment which supports team member engagement and encourages professional growth.
• Guides, mentors, motivates, acts as resource and support to team, encouraging continual growth as a professional and self-directed learning.
• Responsible for monitoring day-to-day operations including staffing levels, workflows, and patient experience.
• Arranges coverage for sick call-ins, vacations, leaves, and other time off. Notifies Practice Manager of any staffing shortages and/or needs.
• Assumes a leadership/training role and delegates appropriately to support team members to facilitate safe, quality patient care in a cost-effective manner.
• Reviews and monitors operational reporting tools and monthly expenses and elevates opportunities. Approves invoices as directed.
• Responsible for HR functions including but not limited to interviewing, performance reviews, and coaching.
• Provides input into the development, implementation, and evaluation of unit/department/division/service goals and prioritizes them so that they are consistent with patient care/administration needs.
• Acts as a patient advocate and provides ongoing communication with patient, team, and multidisciplinary team regarding patient, team, management of safety, and quality issues.

Requirements

• Associate's Degree or equivalent in business, management, or other related area (Required)
• Bachelor's Degree or equivalent in business, management, or other related areas (Preferred)
• 2 years of relevant experience or recent relevant supervisor experience in health care/medical practice or related work (Required)
• 2 years of relevant experience in healthcare leadership, or relevant leadership experience (formal or informal) (Preferred)

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 5 lbs
• Pushing Force > 5 lbs: Seldom up to 25 lbs
• Pulling Force > 5 lbs: Seldom up to 15 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Seldom
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Seldom
• Squat: Seldom
• Supine Lying: Seldom
• Stair Climbing: Seldom
• Crawling / Kneeling: Seldom
• Driving: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently
• Visual Acuity: Seldom

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more
• Optional identity theft protection, home, and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Schedule

• Full time
• Variable shift
• 40 hours per week
• 8:00 a.m. to 5:00 p.m.
• Days worked: Monday to Friday
• Weekend frequency: N/A