Practice Supervisor

Position Function

Reporting to the Director of operations, this role provides day-to-day supervision of administrative staff within the Center for Specialty Care. This role provides oversight of time and attendance in addition to payroll submission. This role provides coordination of the front desk functions of the Center for Specialty Care to include management of provider schedules, communication board, daily huddles, co-payment reconciliation, referrals, authorizations, and reconciliation of missing documentation reports. The Practice Supervisor collaborates with affiliate off-site locations to ensure that processes are streamlined and consistent. In conjunction with the Practice Operations Manager, this role serves as a primary point of contact for patients and visitors in an outpatient center and provides excellent customer service through clear communication.

Responsibilities

• Perform scheduling of patients, check-in, registration, and verification of demographic and fiscal information utilizing dual computer systems.
• Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers.
• Preparation of schedules and other documents as needed in accordance with quality standards.
• Onboarding and training of new hires.
• Conducts 1:1 meetings with staff at the under the direction of Director.
• Maintains all supply lists within the Center and orders office and medical supply when needed. Additionally, will maintain provider cart inventory and update inventory system when needed.
• Accurately inputs patient insurance and managed care plans, including prior authorizations, referrals, and precertification.
• Collect copayments following standards for managing copayment processing, reconciliation and deposit functions.
• Performs daily charge reconciliation and tracks missing documentation on a daily basis.
• Collections patient record upon completion of visit. Schedules follow-up appointments, including related diagnostic and/or lab tests, making every reasonable effort to accommodate patient and provider needs.
• Attends periodic training and in-services to remain current in all processes with multiple computer systems and programs. Role serves as super user for computer systems.
• Maintains clean and welcoming reception area, ensuring all reading materials and patient education materials are relevant and timely. Monitor audio/visual equipment for appropriate programming and volume levels to ensure a calming environment.
• May be assigned off-shifts, holidays, and weekends, and may work additional hours beyond schedule when needed to provide for patient services or in an emergency/disaster.

Qualifications

• Min Education: High school diploma or GED required. Associates degree preferred
• Min Experience: minimum of 2 years supervisory experience required

Skills

• Decision Making: Ability to make decisions and problem solve based on specific instructions, standard practices and established procedures which generally require little or no supervision.
• Oral/written Communication: Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
• Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner.

Benefits

The above statements are intended to describe the general nature and level of work being performed. This list is not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

Pay Range

$26.00 – $41.60