Practice Supervisor

Job Summary

Captures and oversees the daily operations of outpatient practices. Supervises clinical support staff, including all applicable human resource processes and operational duties.

Essential Functions

• Recruits, hires, evaluates, trains, and develops support staff.
• Serves as day-to-day supervisor and provides direction to support staff.
• Assigns work and monitors performance.
• Maintains and coordinates managed care/billing functions including referral process, insurance verification, registration, cash collection, encounter forms, and billing.
• Assesses and manages operational functions such as patient scheduling, wait times, staff coverage, ancillary tests, follow-up appointments, phone systems, transcription services, and volume issues.
• Oversees purchase orders, petty cash, and check requests.
• Maintains and orders office supplies and equipment.

Qualifications

• Education: Associate's Degree in a related field preferred.
• High School Diploma or equivalent required.
• No experience in lieu of a degree accepted.
• Licenses and Credentials: Requires 0-1 year of supervisory experience and 2-3 years of experience working in an academic healthcare environment.
• Knowledge, Skills and Abilities: Strong understanding of Office Suite, excellent communication and organizational skills, strong leadership skills, ability to work with staff of all levels, excellent time management skills, knowledge of Generally Accepted Accounting Principles, ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details

(if applicable)

Physical Requirements

• Standing: Occasional (3-33%)
• Walking: Occasional (3-33%)
• Sitting: Constantly (67-100%)
• Lifting: Occasional (3-33%) up to 35 lbs
• Carrying: Occasional (3-33%) up to 35 lbs
• Pushing: Rarely (Less than 2%)
• Pulling: Rarely (Less than 2%)
• Climbing: Rarely (Less than 2%)
• Stooping: Occasional (3-33%)
• Kneeling: Rarely (Less than 2%)
• Crouching: Rarely (Less than 2%)
• Crawling: Rarely (Less than 2%)
• Reaching: Occasional (3-33%)
• Gross Manipulation: Constantly (67-100%)
• Fine Manipulation: Frequently (34-66%)
• Feeling: Constantly (67-100%)
• Foot Use: Rarely (Less than 2%)
• Vision: Far: Constantly (67-100%), Near: Constantly (67-100%)
• Talking: Constantly (67-100%)
• Hearing: Constantly (67-100%)
• Remote Type: Hybrid Work Location: 70 Francis Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)

Pay Range / Grade

6

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.